Job Overview
We are seeking a dedicated and enthusiastic Soft Play Assistant Manager to oversee daily operations at our vibrant indoor play centre. This role involves managing staff, ensuring exceptional guest experiences, and maintaining a safe, clean, and welcoming environment for children and their families. The ideal candidate will possess strong management skills, a background in hospitality, and a passion for delivering outstanding guest services. This is an excellent opportunity for someone looking to develop their leadership abilities within a fun and dynamic setting.
Responsibilities
- Supervise and support team members to deliver high-quality guest services in a lively indoor play environment
- Oversee daily operations, including opening and closing procedures, safety checks, and cleanliness standards
- Organise staff schedules to ensure adequate coverage during peak times
- Handle guest enquiries, resolve issues promptly, and ensure customer satisfaction
- Maintain health and safety compliance by enforcing safety protocols and conducting regular risk assessments
- Assist with organising special events or birthday parties to enhance guest experience
- Promote a positive team atmosphere through effective communication and motivation
- Monitor stock levels of supplies and organise replenishment as needed
- Support and run the catering function and manage the party's in the venue.
Experience
- Proven management experience within the hospitality or leisure industry is desirable
- Strong background in guest services with excellent communication skills
- Ability to lead, motivate, and organise a team effectively
- Experience working with children or in a childcare environment is advantageous
- Enthusiastic, approachable, with a proactive attitude towards problem-solving and customer care
- Food Hygiene certificate
- First Aid Qualifications
- Childcare qualifications
This role offers an engaging work environment where leadership qualities are valued, and every day brings new opportunities to create memorable experiences for families.
Pay: Up to £14.00 per hour
Benefits:
- Free parking
- On-site parking
Experience:
- working in a child play environment with management: 1 year (preferred)
Licence/Certification:
- child care qualification? (preferred)
- First Aid Certification (preferred)
Work Location: In person
