Overview
40 hours per week, over 4 days (Must include Mondays and Fridays, to include 8am start and some 7pm finish)
We are looking for a friendly, organised, and professional Veterinary Receptionist to join our busy and welcoming practice. This is a very busy environment where multitasking is de rigueur. The main concurrent activities are phone calls, credit card payments and practice management entries.
As the first point of contact for our clients, you will play a vital role in providing excellent customer service and ensuring the smooth day-to-day running of the reception area.
Responsibilities
- Greeting clients and their pets in a professional manner
- Answering incoming calls and responding to customer enquiries which often are financial in nature.
- Dealing with client queries both face-to-face and over the telephone and resolving conflict – which is sometimes regarding finance.
- Booking appointments and managing the practice diary
- Taking payments and processing transactions accurately
- Maintaining client records and updating information on the practice management system
- Managing emails and general administrative duties
- Supporting the veterinary team with reception and administrative tasks
- Ensuring the reception area is clean, tidy, and welcoming at all times
- Providing estimates for procedures
Candidate
- Excellent communication and customer service skills
- Confident and professional telephone manner and ability to resolve conflict
- Strong multitasking abilities
- Ability to remain calm and professional in an extremely busy environment
- Good IT and computer skills
- Reliable, punctual, and able to work as part of a team
- Previous Veterinary reception experience is essential
Work Location: In person
