Client Experience Assistant
Fortus is a fast-growing firm of accountants and business advisors based in Yorkshire, working with ambitious businesses that want more than just the numbers. We combine high-quality financial expertise with practical, forward-thinking advice to help our clients make better decisions and achieve their wider business goals.
As we continue to grow, so does our team. Supporting more business owners across Yorkshire is a collective effort, and collaboration sits at the heart of how we work. Our people are curious, energetic and solution-focused - going beyond day-to-day delivery to make a real difference for our clients.
This is The Fortus Way: being genuinely client-obsessed, straightforward and open, always looking for smarter ways to do things, and bringing energy, enthusiasm and resilience to everything we do - while having fun along the way.
About the role
At Fortus, we’re looking for a Client Experience Assistant to be the welcoming face of our office, helping to shape every client’s experience while also providing assistance with essential operational support, when needed.
You’ll deliver a consistently high standard of customer care to all visitors, ensuring they feel valued, supported, and well looked after from the moment they arrive. Alongside this, you’ll assist with day-to-day operational tasks to help keep the office running smoothly and efficiently.
Your proactive attitude, strong communication skills, and ability to multitask will ensure both clients receive a seamless, first-class experience.
Key Responsibilities
· Greet and manage all clients and visitors with first class service
· Meeting Room Coordination
· Operational Support
· Answer and manage incoming calls and emails efficiently and courteously
· Schedule and manage external meeting room bookings including coordinating refreshments where required
Skills & Experience
Essential
· Experience of working in a professional front of house environment
· Strong communication and interpersonal skills with a client-focused approach
· Ability to multitask and support day-to-day operational and administrative tasks in a busy environment
Desirable
· Proactive, positive attitude with the ability to take initiative
· Experience supporting office operations or general administrative duties
· Familiarity with professional or corporate environments and delivering high standards of service
Personal Attributes
· Friendly and professional demeanour with a proactive attitude
· Excellent verbal and written communication skills
· Highly organised with strong attention to detail
Working Arrangements
· Location: The role will be based in our York office
· This is a full time (37.5 hrs per week) permanent role between 9am and 5pm
What is on offer
· Company bonus scheme
· 24 days holiday entitlement
· Birthday day off
· Flexible bank holidays
· Medicash plan
· Employee Assistance Programme
· Group Life Assurance x3
· Pension scheme (salary sacrifice)
· Salary sacrifice benefits including holiday purchase, cycle to work, tech purchase, EV car scheme
· Regular social events
· Friendly and inclusive working environment
· On-site parking
At Fortus, we’re building teams made up of different backgrounds, experiences and ways of thinking - because we know that diversity makes us stronger and helps us do our best work. We want you to feel comfortable being yourself here, so please let us know if there are any reasonable adjustments we can make to support you during the application process.
And if you don’t tick every single box in the job description, don’t let that put you off. If the role excites you and you feel you could add value to our team, we’d love to hear from you.
Please note that we are not seeking support from recruitment agencies for this role.
Pay: Up to £28,000.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Transport links
Ability to commute/relocate:
- York YO30 5PA: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have any experience in supporting facility teams?
- Do you have any basic knowledge of Health & Safety procedures?
Experience:
- professional front of house: 5 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
