Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.
Project Manager - Satellite & International
Location: Piccadilly, London (Hybrid) Reporting to: Head of Store Transformation
Help bring Fortnum & Mason to new customers around the world
Fortnum & Mason is continuing to grow beyond our iconic Piccadilly flagship, creating exciting experiences for customers across travel retail, international markets, wholesale partnerships, shop-in-shop concepts and pop-up locations.
We're looking for a Project Manager to lead the delivery of these expansion projects, helping turn approved concepts into successful, customer-focused destinations that reflect the very best of the Fortnum & Mason brand.
This is a fantastic opportunity for an organised and commercially minded project professional who enjoys working across multiple stakeholders, markets and locations. You'll play a key role in opening new sites, supporting international growth and ensuring every project is delivered to the highest standards.
What you'll be doing
As Project Manager, you'll be responsible for delivering a range of expansion and rollout projects from approval through to launch and operational handover you'll:
Lead satellite store, travel retail, wholesale, shop-in-shop, pop-up and international projects from planning through to opening.
Develop and manage project plans, budgets, delivery schedules and resource requirements.
Coordinate multiple workstreams, ensuring risks, dependencies and milestones are effectively managed.
Partner with teams across Operations, Property, Design, Technology, Supply Chain, Finance, Marketing and Buying & Merchandising to deliver successful outcomes.
Work closely with international partners, operators and suppliers to ensure projects are delivered consistently and in line with Fortnum & Mason standards.
Support store openings, mobilisation activities and launch readiness programmes.
Coordinate operational readiness across training, communications, stock, customer service and technology requirements.
Monitor project performance, providing clear reporting, updates and recommendations to stakeholders.
Ensure projects deliver against agreed timelines, budgets, quality standards and business objectives.
Supporting exceptional customer experiences
Every new location is an opportunity to introduce customers to the Fortnum & Mason brand you'll:
Help create customer experiences that reflect our reputation for quality, service and innovation.
Work with Retail, Hospitality, Brand and Buying teams to ensure projects meet customer expectations.
Balance commercial objectives with operational practicality and customer needs.
Support post-launch reviews to identify opportunities for improvement and future success.
Working with partners around the world
A key part of the role involves collaborating with external partners across a variety of markets and formats you'll:
Build strong relationships with international operators, travel retail partners and wholesale customers.
Support onboarding, mobilisation and launch activities.
Manage project risks across multiple locations and stakeholders.
Act as a key point of contact between internal teams and external partners throughout the project lifecycle.
What we're looking for
We're looking for someone who enjoys delivering projects in fast-paced, customer-focused environments and can confidently manage multiple priorities at once.
You'll have:
Experience delivering retail, hospitality, store development or customer-facing projects.
Strong project planning, organisation and delivery skills.
Experience managing budgets, suppliers and project governance processes.
A track record of coordinating multiple stakeholders and workstreams to achieve successful outcomes.
An understanding of store development, design and construction delivery processes.
Experience supporting store openings, mobilisation plans or operational readiness activities.
Strong communication and stakeholder management skills.
Commercial awareness and a customer-focused approach to decision-making.
The ability to manage competing priorities and deliver results in a dynamic environment.
It would be great if you also have
Experience delivering international expansion, travel retail, wholesale or rollout projects.
Experience working within a RIBA-aligned project environment.
Experience within premium retail, hospitality or food and drink businesses.
A project management qualification such as PRINCE2, PMP, APM or equivalent.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards
