We are a Transport Company based in Morden.
Job Description
We are looking for an enthusiastic and organised transport telephonist / controller to join our growing business.
We are currently seeking a diligent and customer-focused individual to join our team as a Transport Controller. The right candidate will initially start as a telephonist and move on to a controller role with the correct training.
As a Transport Controller, you will be responsible for managing the dispatch and coordination of our fleet of drivers, ensuring timely pickups and drop-offs for our customers. This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.
School Term Time only
Key Responsibilities
· Answering and responding to incoming/outcoming calls
· Dispatch drivers to customers promptly and efficiently, considering factors such as location, availability, and customer preferences.
· Communicate with customers, relevant staff, and transportation providers to ensure smooth operations and address any issues or concerns.
· Maintain accurate records of transportation schedules, routes, and attendance.
· Maintain accurate records of dispatch activities, including customer information, trip details, and driver assignments.
· Monitor the status of transport in real-time, adjusting schedules as needed to accommodate changes or unexpected events.
· Planning routes in an efficient manner for staff
· Handle any emergencies or incidents that may arise during transportation, following established protocols and ensuring the safety of all passengers.
· Monitor the status of ongoing transportation trips to ensure timely arrivals and customer satisfaction.
· Handle customer inquiries, complaints, and issues in a professional and courteous manner, striving to resolve them to the customer's satisfaction.
· Collaborate with other team members to optimize transport routes and ensure maximum efficiency.
· Communicate with drivers to provide them with pickup locations and any specific instructions from customers.
· Any other activities required to ensure the operation of transport services.
Requirements
· Previous experience preferred in a similar role, preferably in the transportation or customer service industry.
· Excellent communication skills, both verbal and written with computer literacy.
· Strong organizational skills and the ability to multitask effectively.
· Familiarity with geographic locations and navigation tools.
· Proficiency in using dispatch software or similar systems.
· Ability to remain calm and composed under pressure.
· Right candidate must be willing to undertake relevant training as appropriate.
· Ensure activities are carried out in accordance with company policies and procedures.
This post is subject to a satisfactory Enhanced Disclosure and Barring service check prior to a conformation to any job offer for the correct candidate. This can be applied for, inhouse.
Job Type: Full-time
Pay: From £13.50 per hour
Benefits:
- Free parking
- On-site parking
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
