Job Purpose
The Team Manager will support in the efficient and compliant day-to-day operation of the Fresh Food Centre. The role requires supervising colleagues during shifts, maintaining high standards of customer service, ensuring legal and company compliance, and taking responsibility for the store in the Manager’s absence.
The Team Manager will lead by example, support team performance, and help drive sales, availability, and operational standards.
Key Responsibilities
Customer Service
- Deliver a consistently high standard of customer service
- Act as a role model for colleagues in customer interaction and store standards
- Deal with customer queries and complaints promptly and professionally
- Ensure the store is clean, tidy, and well-presented at all times
Team Leadership & Supervision
- Supervise and support store colleagues during shifts
- Allocate tasks effectively and ensure completion to required standards
- Motivate team members and encourage a positive working environment
Store Operations
- As a key holder you will open and close the store when required, following all security procedures
- Operate tills correctly and oversee cash handling, and refunds. Extra vigilance is needed
- Support Stores Team by maintain stock availability through effective stock rotation, date checks, and waste control
- Use store systems accurately (Fuel, lottery and Pay Point terminals, etc.)
Skills & Competencies
- Strong customer service and communication skills
- Ability to lead, motivate, and support a team
- Good organisational and time management skills
- Ability to make decisions and remain calm during busy periods
- Understanding of retail standards, policies, and compliance requirements
Personal Attributes
- Reliable, punctual, and flexible
- Hands-on, proactive approach to work
- Professional and trustworthy
- Strong attention to detail
- Willingness to take responsibility when required
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Work Location: In person
