The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Based at: Civic / Hybrid
Salary details: Grade 5 - £25,584 (Pay award pending)
Contract Type: Permanent, Full time
Hours: 37 hours per week
Flexible working arrangements: Fixed shift pattern.
Closing date: 04 August 2026
Do you have a positive approach to work and enjoy the challenge of a busy role?
We have plenty to shout about – Doncaster is the UK’s best-connected location, we have many major developments in the pipeline, a vibrant urban centre with a thriving arts and cultural scene, sport and leisure attractions, wonderful green spaces and a fascinating heritage. We firmly believe, as do our partners, that Doncaster is the place to be with a bright future and ambitions ahead of it. But don’t just take our word for it – anyone joining the council, can look forward to expanding their knowledge and skills in a dynamic, creative, and nurturing environment while truly making a difference to the communities we serve.
We are currently recruiting for Customer Service Advisors who are passionate about delivering a first-class service, across an array of access channels, including telephone and face to face. The posts will be part of a strong and supportive team, all of whom work hard towards meeting our service and quality standards. We are looking for hardworking and conscientious people to work in a busy environment. The ideal candidates will have excellent customer service skills, ability to communicate effectively both written and verbal skills, across a wide range of audiences.
In return for your contribution, we offer:
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Competitive leave entitlement
- Generous local government pension scheme
- Wellbeing support and staff networks
- Development and training opportunities
- Staff discounts and benefits schemes
- More information on benefits can be found in the attached benefits booklet.
Please review the job summary and profile and demonstrate in your application how you meet the required criteria.
Shortlisting and Interviews to be confirmed.
For further details or an informal chat please contact: Christopher Rix, Tel: 01302 736650,
[email protected]
We encourage applicants to use their own words to reflect their experience and skills and over-reliance on AI is discouraged.
The Advance Employment Team offers personalised support to help you take your next step into work. From building your CV and getting the right interview skills to accessing a wide range of free courses, the team will help you grow your skills and confidence and find a job you’ll enjoy. Get in touch by email (
[email protected]) or visit the Advance website (www.advancedoncaster.co.uk) to discover the support available.
City of Doncaster Council is committed to meeting the needs of our diverse community and improving quality of life for all. We welcome applications from people of all backgrounds and experiences and are committed to safeguarding and promoting the welfare of children, young people, and adults.
We are a Disability Confident employer and committed to a fully inclusive and accessible recruitment process. We offer interviews to disabled applicants who meet the minimum criteria and make reasonable adjustments as required.
