No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.
We are looking for an On-Site Contract Support person to work on one of customer sites in Wolverhampton.
What will you do on a normal day?
You will play a pivotal role in ensuring our customers have all the necessary spare parts and consumables, they need to keep their operations running and their people safe. You will develop relationships with relevant stakeholders including engineering managers, procurement managers and facilities managers whilst also identifying and executing opportunities for revenue growth and margin improvement for Cromwell.
Role Responsibilities
Effectively Source ad-hoc items on request of the customer and provide quotations in line with Service Level Agreements and internal procedures.
Effectively develop strong working relationships with the customers buying team to identify stock requirements and ensure requests are promptly loaded on the system.
Work with the buyer and wider customer teams to identify new business opportunities and drive cost saving initiatives.
Liaise with new and existing suppliers to obtain quotes and ensure that the product specifications are strictly adhered to.
Ensure we manage stock in line with customer projects and ensure we meet specific requirements.
Ensure purchase orders are promptly loaded in line with company policy and actively progress orders to maintain delivery accuracy and provide weekly reporting to the customer.
To ensure invoice queries are addressed promptly to ensure we recognise revenue at the earliest opportunity.
Proactively build cross functional relationships and collaboration to ensure key business objectives are achieved.
Generate new code requests and liaise with the relevant teams to ensure the supply of goods.
Respond to and resolve any customer queries in an effective manner offering advice and escalating where necessary.
Role Requirements
Experience and Knowledge:
Previous customer service experience in a customer facing role
Strong customer relationship management experience
Demonstrable experience in buying/sourcing role
Experience within an industrial consumable / industrial supplies environment
Essential Qualifications & Skills:
Educated to GCSE level
Experience in supply chain management would be an advantage
Self-motivated individual with a desire to succeed
Strong commercial acumen
Excellent computer application skills including Microsoft Office
