Job Title: Team Leader Operations
Location: Sheffield, S9 1BY
Salary: Up to £32,000
Contract Type: Permanent
Working Hours: Full Time, 37,5 Hours
Candidate must have right to live and work in the UK
Role Summary
We are looking for an experienced operations leader with a strong background in managing customer service, administration, and scheduling teams. Skilled in driving team performance, improving operational efficiency, and delivering high-quality service while fostering a positive and collaborative working environment.
Main Duties and Responsibilities
- Lead, motivate, and develop a high-performing operations team.
- Manage performance through coaching, feedback, and regular one-to-one meetings.
- Oversee daily operations to ensure service, quality, and productivity targets are achieved.
- Monitor KPIs and implement improvements to drive team performance.
- Resolve escalated operational, customer, and people-related issues.
- Ensure compliance with company policies, procedures, and quality standards.
- Build strong relationships across teams and communicate business objectives effectively.
Experience, skills and knowledge required for the role
- Proven experience leading and developing teams in an operations or customer service environment.
- Strong people management, coaching, and communication skills.
- Ability to analyse problems, make sound decisions, and resolve issues effectively.
- Experience monitoring KPIs and driving team performance.
- Able to manage multiple priorities in a fast-paced environment while maintaining high service standards.
- Proficient in using CRM systems and Microsoft Office, with the ability to quickly learn new systems.
What Can We Offer You?
- 25 Days Annual Leave + Bank Holidays
- Buy and Sell Holiday Scheme
- Life Assurance
- Pension Scheme
- Health Cash Plan
- Volunteer Days
- YuLife Employee Benefits Platform
- Save As You Earn Scheme
- Eye Test Vouchers
- Flu Vaccination Scheme
- Cycle to work scheme
- Clinical Training Academy
- Paid CPD Days
- Professional Registration Fees Paid
- RAVE Awards
- Employee Assistance Programme
- Right to Request Flexible Working From Day 1
About Us:
Optima Health is the UK's largest provider of Occupational Health and wellbeing services, supporting organisations across both the public and private sectors. With a heritage dating back to 1947, we have been helping employers create healthier, high-performing workplaces for generations, and we continue to evolve with innovative, practical solutions that make a real difference.
At the heart of our story are our people. We bring together like-minded professionals who are passionate about improving workplace health and wellbeing and delivering meaningful support to the organisations we work with across the UK.
When you join Optima Health, you become part of something bigger. We invest in our people/you through structured induction, ongoing training and tailored career development, helping you build the skills and experience to grow your career.
Together, we live our values:
One Team – There are no barriers in our business. We trust each other and work together as one team to deliver what our clients need. We all have a part to play in our future, and everyone's contribution is important and valued.
Doing the Right Thing – We operate to the highest standards. Success is underpinned by honesty and integrity, and by doing what we say we will do. We care about the impact of our work on our people, our clients, their employees, society, and the world we live in. Caring for our colleagues' wellbeing and respecting their time, energy and balance is fundamental to this value.
Shaping Tomorrow – We are always looking for ways to improve and innovate. We train, support and empower future leaders, invest in market-leading propositions and use technology to advance service and clinical outcomes. We evolve how we work - embracing smater, more flexible approaches that help our people thrive both professionally and personally.
Never Too Big to Care – We always retain a client-first approach. Every client, and every one of their employees that we support, matters. We work in partnership to optimise workplace health and wellbeing, sharing in the benefits of growing together.
Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.
