Want to be part of the UK’s No.1 voted Nail Salon?
Townhouse is the global leading luxury nail salon brand, reinventing the nail salon experience with luxury treatments in beautiful surroundings. Our salons have been featured on Made in Chelsea, in Vogue, Tatler, Glamour, Marie Claire, Sheerluxe and many more, with 40+ salons across the UK and Los Angeles. We are the most talked about nail brand leading in the revolution of the nail care space, not just for our clients, but for the hardworking team members who work in it!
Founded by Juanita Huber-Millet, we are committed to raising the standard of the salon experience. With a focus on immaculate, bespoke treatments and meticulous attention to detail, Townhouse promises an exceptional experience for both clients and team members alike.
This salon is operated by Goldex Beauty
Goldex Beauty
Goldex Group is a well-established and rapidly expanding business group with a strong portfolio of successful brands across hospitality, food & beverage, and retail. Our ventures include popular high-street names such as Goldex Fitness, Costa Coffee and Kaspa’s Desserts. We’re now bringing that same passion and expertise to the beauty industry. As part of the Goldex family, you’ll have the opportunity to grow within a supportive, ambitious team that champions excellence in everything we do.
About the Role:
•Become a vital part of Townhouse's salon management as a Shift Leader—the beginning of your journey into leadership. Your role is essential in overseeing day-to-day operations, supporting the Salon Manager, and ensuring the salon runs seamlessly.
•Step into the spotlight and lead by example, fostering a positive and collaborative work environment within the salon team. Support the Salon Manager in daily tasks and decision-making, providing guidance and assistance to team members as needed.
•Ensure the team delivers exceptional customer service, adhering to Townhouse service standards. Address and promptly resolve customer concerns or issues professionally.
•Take charge of operational tasks, opening and closing the salon as required. Monitor and maintain the cleanliness and organization of the salon, assisting in inventory management and stock control.
•Play a crucial role in training new team members, contributing to their successful onboarding. Provide ongoing support to enhance team performance.
•Monitor team performance and address any issues promptly. Collaborate with the Salon Manager to implement performance improvement plans.
•Assist in creating and maintaining staff schedules, ensuring appropriate staffing levels during peak hours.
•NVQ level 2 or similar is required.
Role Responsibilities:
•Keep a close eye on day-to-day activities, assist the Salon Manager, and make sure our salon functions seamlessly.
•Set the tone for teamwork and positivity, fostering a collaborative atmosphere among our salon staff.
•Ensure every customer receives outstanding service that aligns with Townhouse's high standards. Quickly address any concerns or issues that arise in a professional manner.
•Take charge of opening and closing duties, maintain cleanliness and organization, and assist with inventory management and stock control.
•Help onboard new team members, providing guidance and ongoing support to help them succeed.
•Keep an eye on team performance and address any issues promptly. Work with the Salon Manager to implement plans for performance improvement when needed.
•Assist in creating and maintaining staff schedules, ensuring we have the right team in place during busy times.
Qualifications:
•Demonstrate previous experience as a Nail Artist/Technician or manicurist.
•NVQ Level 2 in Nail Services or equivalent.
•Have knowledge of nail products, techniques, and current trends.
•Exhibit strong attention to detail and excellent manual dexterity.
•Capable of maintaining a clean and hygienic work environment.
•Possess excellent communication and customer service abilities.
•Work effectively within a team environment.
What We Offer:
Socials:
Discover more about us:
- Website: [https://townhouse.co.uk/](https://townhouse.co.uk/)
- Instagram: [@townhouse](https://www.instagram.com/townhouse/)
Equal Opportunities:
Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. Join us in defining sophistication in the world of nail artistry!
Apply Now and Be Part of Our Exceptional Team!
Job Types: Full-time, Permanent
Pay: £14.25-£14.75 per hour
Benefits:
- Employee discount
- Private medical insurance
- Referral programme
Licence/Certification:
- Level 2 NVQ Beauty certificate or VCTC level 2? (required)
Work Location: In person
