Job Title: Part-time Floating Sales Advisor, London Stores
Reports to: Store Manager
Location: Notting Hill / Paddington / Primrose Hill
Sector: Luxury Retail
Hours: Variable shifts including weekends
Company Background
Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium, owned by Jamie and Lou Graham. Jamie and Lou design and source the very best furniture, eclectic homeware and unique gifts that excite and inspire. Their mission is to share these items with their customers, so that they can experience the same sense of discovery and delight.
At G&G, we believe in creating colourful, vibrant homes and surrounding ourselves with things that bring us joy - whether that’s products, loved ones or furry friends. We want every customer to feel part of our family and to create a unique home that they love - one that is filled with their best treasures and memories. Discover our curious little world by visiting one of our five stores, heading over to our website, or exploring our seasonal catalogues.
Key Responsibilities
- Maintaining the Graham and Green image to the highest standards.
- Promoting and selling the company's extensive range of furniture and home furnishings.
- Ensuring that Graham and Green customers are extended the highest levels of customer service at all times.
- Dealing promptly with Customer complaints, liaising with Customer Services in order to resolve queries and escalating complaints/queries to the right level.
- Being knowledgeable and familiar with all Graham & Green products on sale to effectively assist with any customer question or concern.
- Having excellent product knowledge, knowledge of suppliers, fabrics, delivery lead times, pricing, and history behind product.
- Supporting the Manager and Assistant Manager in the day-to-day running of the Store.
- Ensuring sales presence in the Store at all times (to be coordinated by the Store Manager). This will include weekend and early evening work as required.
- Ensuring all stock is correctly labelled and priced.
Skills/Knowledge/Experience
- A strong retail sales background - preferably with experience of high-end/luxury furniture sales.
- Computer savvy, experienced with till systems
- Exceptional communicator both written and verbal
- Proven successful sales experience
- Familiarity with local market desirable
- A good knowledge/appreciation of design, trends and styles (in particular within the interiors sector) desirable.
- Having in-depth knowledge and experience of MS Navision processes – desirable.
Behaviours/Attributes
- Determination and drive for results
- Highly organised and able to work in a busy retail environment
- Diligent and conscientious
- Team player/committed to team as well as individual goals
- Eye for colour and design
- Creative Innovator – committed to constant improvement
This is a summary of the role and the Sales Advisor is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Benefits
- Generous holiday allowance and birthday day off
- Private Medical Scheme
- Bike2Work Scheme
- Generous company discount
- A small, friendly close-knit team
- Goa Villa – reduced rates
- Company socials
Job Types: Part-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
Work Location: In person
