Nottinghamshire County Council is a local authority dedicated to delivering essential public services, including education, transport, planning, social care, trading standards, and waste management. We are committed to creating a positive impact in our communities and fostering a supportive environment for our employees.
Join us as a Non Statutory Debt Recovery Officer within the Chief Executive's department. In this entry-level role, you will play a vital part in collecting outstanding invoices owed to Nottinghamshire County Council from various companies, organisations, and individuals. This is a fantastic opportunity to make a difference while developing your skills in a supportive team.
As a Non Statutory Debt Recovery Officer, your key responsibilities will include:
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Connecting with Customers: Engage with organisations and individuals to recover outstanding debts.
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Collaborating for Solutions: Liaise with other services within Nottinghamshire County Council to resolve disputes effectively.
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Escalating Issues: Identify and escalate cases that require further action to ensure timely resolution.
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Maintaining Reputation: Uphold the positive reputation of Nottinghamshire County Council while managing sensitive debt collection matters.
To succeed in this role, you should possess:
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Educational Background: GCSEs in English and Maths at grade C or equivalent.
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Understanding of Debt: Knowledge of non-statutory debt and the types of customers that may incur it.
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IT Proficiency: Familiarity with IT software packages, including ERP solutions, MS Word, and Excel
We are looking for candidates who demonstrate:
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Excellent Communication: Strong listening and speaking skills to convey difficult messages effectively.
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Customer Care Commitment: A dedication to providing excellent service and support to our customers.
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Team Player: Ability to work collaboratively with colleagues while also being self-motivated.
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Problem-Solving Mindset: A proactive approach to identifying improvements and solutions.
At Nottinghamshire County Council, we value our employees and offer:
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A Place to Belong: A friendly, inclusive workplace where everyone is valued.
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Career Development: Opportunities for professional growth and continuous learning.
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Generous Leave: Enjoy a healthy work-life balance with generous annual leave and 8 statutory bank holidays.
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Supportive Environment: Access to wellbeing support and a flexible working environment.
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