About UK Phoenix Healthcare
UK Phoenix Healthcare is a pioneering, nationally recognised provider delivering complex, nurse-led care to adults and children within their own homes. Our mission is to transform the delivery of specialist care across the UK, combining clinical excellence with compassionate, person-centred support. With a growing portfolio of integrated services, we are building something remarkable and we’re seeking an exceptional leader to help us drive innovation and sustainable growth.
The Opportunity
We are recruiting a Registered Manager for our Complex & Domiciliary Services to lead a nationwide portfolio of care services for both adults and children. This is a transformational leadership role offering significant influence, strategic autonomy, and the opportunity to shape service excellence, drive business growth, and embed a culture of quality and innovation across geographically dispersed teams.
This is a genuine opportunity to lead meaningful change building high-performing remote teams, establishing robust quality frameworks, and positioning UK Phoenix Healthcare as a sector leader in complex community care.
About the Role
As Registered Manager, you will hold regulatory responsibility for complex and domiciliary services across all ages, providing strategic and operational leadership to ensure safe, compliant, and high-quality care delivery. You will work closely with the Clinical Lead and senior leadership to drive service performance, business development, and continuous improvement.
**Your Key Responsibilities:**
- **Registered Manager Accountability**
Hold registered responsibility for complex and domiciliary services, ensuring full compliance with CQC regulations, Care Quality Commission standards, and all statutory requirements
- **Regulatory Compliance & Quality Assurance**
Lead all quality assurance activities, audits, incident investigations, and compliance reporting; ensure timely notifications to CQC and other regulatory bodies
- **Operational Leadership**
Provide strategic and operational oversight of all-age services, including rota management, resource allocation, and safe delivery of complex nurse-led care
- **Team Leadership & Development**
Lead, recruit, develop, and support multidisciplinary and remote-based teams; establish clear accountability, performance management, and professional development pathways
- **On-Call Service Management**
Oversee and manage the on-call rota system, ensuring safe cover and responsive support for field-based staff and service users
- **Documentation & Reporting**
Champion a culture of meticulous documentation, timely reporting, and data-driven decision-making; ensure all records meet regulatory standards and organisational requirements
- **Clinical Service Management**
Work collaboratively with the Clinical Lead to ensure effective management and oversight of clinical services, safety protocols, and care quality
- **Business Development & Growth**
Drive service expansion and new business development; work to agreed financial and performance targets; build relationships with commissioners, ICBs, and NHS partners
- **Stakeholder Engagement**
Lead meetings with commissioners, regulators, local authorities, and other key stakeholders; represent the organisation professionally and strategically
- **Innovation & Technology**
Champion digital innovation, modernisation initiatives, and new ways of working to enhance efficiency, safety, and service quality
- **Staff Engagement & Culture**
Foster an inclusive, supportive workplace culture; ensure remote and field-based staff feel connected, valued, and equipped to deliver excellent care
- **Travel & Flexibility**
Undertake travel to different regions to support services, conduct supervision, attend meetings, and maintain local relationships as required
About You
We are seeking an accomplished, ambitious and forward-thinking leader with significant experience in complex care management and proven ability to lead service transformation.
**Essential Requirements:**
- Registered Manager status or equivalent senior leadership role with current regulatory recognition
- Extensive experience as Registered Manager or equivalent in complex care, domiciliary care, community health, or social care settings
- Proven experience leading services across all age groups (adults and children), with understanding of differing needs, pathways, and regulatory frameworks
- Strong background in managing clinical services within community or homecare environments
- **Exceptional organisational and documentational skills**
Meticulous attention to detail, strong record-keeping, and ability to manage multiple priorities simultaneously
- In-depth knowledge and demonstrable experience of CQC regulatory requirements, compliance standards, governance, and quality assurance frameworks
- Proven experience in service improvement, turnaround management, or service transformation (or equivalent change leadership)
- Demonstrated ability to lead, motivate, and develop multidisciplinary teams, including remote and geographically dispersed staff
- Confident and proficient with technology, digital systems, data analytics, and innovation, comfortable championing technological advancement
- Excellent communication, negotiation, and stakeholder management skills; ability to engage effectively at all levels
- Strong business acumen with experience in business development, financial management, and working to performance targets
- Flexible, resilient, solution-focused approach; willingness to travel and adapt to changing priorities
- Commitment to continuous learning and professional development
**Desirable Requirements:**
- Experience managing food governance, nutrition standards, and health and safety compliance
- Background in managing on-call or out-of-hours services
- Knowledge of commissioning, ICB relationships, and NHS procurement frameworks
- Experience with innovation implementation and digital service transformation
- Relevant qualifications in healthcare management, leadership, or business administration
- Understanding of safeguarding, whistleblowing, and duty of candour frameworks
What We Offer
**Competitive Benefits & Support:**
- Competitive senior-level salary and benefits package commensurate with experience
- **Annual Birthday Bonus**
Additional annual leave following successful completion of probation
- Flexible working arrangements where operational requirements permit
- Clear progression pathways within a growing, innovative organisation
- Ongoing professional development and access to leadership support and mentoring
- Regular company events and engagement initiatives reflecting our commitment to team culture and recognition
- Opportunities to genuinely build and shape a national complex care service
- Access to clinical and operational expertise from a supportive senior leadership team
- The chance to establish best practice standards that will define our services long-term
- Pension scheme and statutory benefits
- Inclusive, supportive workplace culture
Why Join Us?
UK Phoenix Healthcare is not just a care provider we’re driving a transformation in how complex care is delivered across the UK. You’ll join a leadership team committed to clinical excellence, operational innovation, staff development, and genuine impact for the adults, children, and families we serve. This role offers significant autonomy, visibility, and the opportunity to leave a lasting legacy through building high-performing services and embedding a culture of quality and continuous improvement.
Company Culture
We foster a collaborative, forward-thinking workplace where your ideas are valued, your contributions are visible, and innovation is encouraged. We invest in our people, celebrate success, and support professional growth at all levels. Company events and team engagement activities ensure you’re part of a connected, purposeful .
**UK Phoenix Healthcare is an equal opportunities employer. We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds, experiences, and identities.**
Job Type: Full-time
Pay: £40,000.00-£45,000.00 per year
Benefits:
- Additional leave
- Company events
Work Location: In person
