JOB SUMMARY
- The Manager, Commercial Performance – Franchise, EMEA plays a key role in supporting Marriott's rapidly growing franchise community across EMEA, including Franchise Management Companies (FMCs) and Midscale portfolios, through scalable commercial support, insight-led reporting and targeted performance interventions.
- Working within the Commercial Performance – Franchise team, this role helps position the team as a central point of coordination for franchise commercial engagement, ensuring stakeholders have visibility into key franchise priorities, upcoming activities, commercial opportunities and support requirements.
- Working closely with Analytics, Commercial Disciplines, Operations, Owner & Partner Relations, SDCs and Field Teams, the role helps create greater alignment, transparency and collaboration across franchise support activities, ensuring commercial opportunities, actions and outcomes are effectively communicated and tracked.
- Reporting to the Senior Director, Commercial Performance – Franchise, EMEA, the role helps drive prioritization, accountability and execution across commercial programmes, stakeholder engagement, reporting and franchise performance initiatives.
Scope
- The Manager, Commercial Performance – Franchise is responsible for supporting all Marriott International brands operating across EMEA
- Travel: Infrequent travel required, expected to be less than 20%.
Key Responsibilities
- Maintain visibility of upcoming FMC, owner and franchise engagements, ensuring stakeholders understand objectives, priorities and required support.
- Coordinate follow-up actions and close the loop on key discussions, ensuring clear ownership, accountability and communication of outcomes.
- Develop and maintain franchise commercial intelligence, engagement trackers and shared knowledge repositories.
- Support the expansion of proactive engagement across Multi-Regional FMCs and Regional FMCs representing $1M+ in fees and 3+ hotels.
Cross Functional alignment
- Act as a connector across Commercial Disciplines, OPR, SDCs, Field Teams and Operations to improve coordination and reduce duplication of effort.
- Support the development and refinement of franchise operating models, governance frameworks and stakeholder swim lanes.
- Create greater visibility of franchise commercial priorities, escalations and opportunities across the wider organization.
Candidate Profile
Education and Experience
- Commercial experience within hospitality is required, ideally with 3–5 years of dedicated experience in commercial roles or a closely related professional area.
- Proven ability to work independently and manage priorities effectively.
- Proven ability to operate across complex stakeholder environments.
- Comfortable leading through influence, structure and collaboration rather than hierarchy.
- Strong commercial acumen and understanding of business performance drivers.
- High proficiency in English is required; additional languages are an advantage.
Skills and Knowledge
- Strong knowledge of, and proven experience using Microsoft Office and automation tools, including Copilot, Copilot Studio, Power Automate, Power Apps, etc.
- Knowledge of Marriott lodging products, culture and brand strategies is preferred.
- Knowledge of Marriott commercial systems, programmes and processes is preferred.
- Proficient in creating visually engaging, well-structured presentation decks.
Deliver Results
Deliver on ambitious goals, create alignment and drive execution.
- Coordinate with departments and teams to define clear responsibilities, establish expectations and clarify how each group and individual contributes to project success.
- Identify and focus on business opportunities that deliver the highest value for the Company
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
