Quality & Performance Housing Analyst
Ref: 179242
Salary: £36,363 p.a. plus benefits
37 hours per week
Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
Your next role
The Quality & Performance Housing Analyst will drive service improvement through performance monitoring, quality assurance, and data insight across housing services, ensuring compliance with regulatory standards, including those set by the Regulator of Social Housing and the Housing Ombudsman’s Complaint Handling Code.
We are looking for two Quality Performance Housing Analyst’s.
Focus of role One
We have an opportunity Within the Compliance and Property Condition team, the role focuses on extracting, analysing, and interpreting data to measure performance across Housing and Operations, providing high-quality insight into trends, emerging risks, and property-related performance.
Focus of role Two
Within the Strategy and Improvement team, the role leads audits, case reviews, and performance analysis to support decision-making, identify risks, and drive service improvements. Responsibilities include managing housing performance data, including KPIs, Tenant Satisfaction Measures (TSMs), statutory returns, and customer feedback, using insight from complaints and performance to recommend improvements and share lessons learned.
Candidates are invited to either apply for one or both posts. Please use the personal supporting statement to highlight which post or posts you are applying for.
Working collaboratively across Housing, Operations, and Corporate teams, you will support governance, policy development, regulatory readiness, service reviews, benchmarking, and continuous improvement, while promoting a data-driven, insight-led culture.
The successful candidate will have strong analytical and communication skills, a sound understanding of housing regulation and performance frameworks, excellent attention to detail, and the ability to translate complex data into meaningful insight that improves services and outcomes for residents.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
The ability to travel throughout the Borough will be required and access to a car.
The team operates a hybrid working model with all practitioners expected to be in the office for a minimum of three days per week.
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details and our new Swindon Plan.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Your next steps
Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply.
We reserve the right to close this vacancy early so early applications are encouraged.
For further information about the role please contact Rob Anscombe, Quality & Performance Housing Manger at [email protected].
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.
If you are experiencing technical issues submitting your application, please email [email protected]
Closing date: 16 August 2026
