Data and Performance Manager
Contract: Government
Location: Birmingham, B37 7YN - hybrid
Hours of work: 40
Contract Type: Permanent
We are seeking a Performance and Data Manager to lead the development, management, and continuous improvement of contract performance, reporting, and data analysis.
This role is responsible for ensuring the delivery of high-quality, accurate, and timely data that supports strategic decision-making, service improvement, and overall contract performance.
Job Description
Working collaboratively across operational and support teams, you will help embed a data-driven culture, improve data quality, and provide actionable insights that enhance operational effectiveness and outcomes.
You will also play a key role in system optimisation, data governance, stakeholder engagement, and continuous improvement initiatives across a government contract.
Key Responsibilities
- Develop and produce regular operational performance reports across the contract.
- Monitor performance trends, identifying risks, issues, and opportunities for improvement.
- Produce accurate and insightful reports for senior leadership and key stakeholders.
- Lead performance review processes and constructively challenge underperformance.
- Conduct advanced data analysis to identify patterns, trends, and actionable insights.
- Oversee data collection, validation, governance, and quality assurance across systems.
- Manage work order reconciliations and ensure alignment between CAFM and integrator systems.
- Support system development, automation, testing, deployment, and digital transformation initiatives.
Professional and Personal Competencies/Qualifications
- Proven experience in performance management, data analysis, or business intelligence roles.
- Experience working within Facilities Management (FM) environments, with strong CAFM systems knowledge.
- Advanced Power BI and Excel skills, with the ability to analyse and interpret large datasets.
- Experience with API integrations, system-to-system data alignment, and reporting tool development.
- Strong understanding of KPIs, targets, performance frameworks, and work order reconciliation processes.
- Excellent analytical skills, with a strong commitment to data accuracy, governance, and quality.
- Ability to translate complex data into clear, actionable insights for non-technical stakeholders.
- Strong stakeholder management, communication, and relationship-building skills, with experience supporting system testing, deployment, and change initiatives.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
To find out more about what we do go here - https://www.uk.issworld.com/
Work Location: In person
