About Louma
Nestled above the stunning Jurassic Coast in West Dorset, Louma Country Hotel offers guests exclusive access to fine dining, private vineyards, stables, a luxurious spa, and a range of curated activities. With 17 beautifully designed spaces across our Farmhouse, Timber Stables, Stone Barns and Shepherd Huts, we welcome individuals, couples and families seeking unforgettable moments in a truly unique setting.
Join our passionate and dedicated team and help shape a world-class country hotel experience.
Role Overview
The Turndown Attendant plays a vital role in ensuring every guest at Louma Country Hotel enjoys an atmosphere of comfort, tranquillity and understated luxury.
This role is ideal for someone with a genuine passion for hospitality and an instinctive eye for detail, someone who notices the little things, whether it’s adjusting a curtain, smoothing linens to perfection, or ensuring a room feels calm and welcoming for the evening.
Through thoughtful touches and meticulous presentation, you will help transform each stay into a truly memorable experience.
This is a part-time position, working up to 16 hours per week, primarily during evening shifts.
What You'll Do...
- Deliver exceptional evening turndown service across guest rooms and accommodation spaces.
- Maintain the highest standards of cleanliness, presentation and attention to detail at all times.
- Follow established housekeeping procedures, schedules and service standards.
- Use cleaning products, materials and equipment safely and effectively in line with COSHH and hotel procedures (training provided).
- Remove waste and recycling and dispose of appropriately according to operational schedules.
- Manage linen replacement and collection, following all housekeeping and laundry procedures.
- Support the wider team with room preparation, furniture movement and set-up where required.
- Assist colleagues and departments across the estate to maintain smooth daily operations.
- Undertake any other reasonable duties requested by the Housekeeping leadership team.
What We're Looking For...
- Previous housekeeping or cleaning experience preferred but not essential.
- A strong eye for detail and pride in delivering immaculate presentation.
- Reliable transport to the property (no public transport access to site).
- Availability to work evenings and weekends.
- A proactive and positive approach to work.
- Ability to work independently while remaining a supportive team member.
- Professional, respectful and courteous when interacting with guests and colleagues.
- Strong interpersonal skills and a collaborative attitude.
What We're Offering...
- Private Medical Insurance
- Enhanced Pension Scheme
- Enhanced Annual Leave
- Life Assurance
- Performance Related Annual Bonus Scheme
- Opportunities for professional development and training
At Louma Country Hotel, we believe that exceptional hospitality lies in the details. If you take pride in creating calm, beautiful spaces and enjoy contributing to memorable guest experiences, we would love to hear from you.
