Senior Field Engineer - Server, Networking and Storage experience
South East London and surrounding areas
Full-time
Permanent
Up to £40,000pa (depending on experience) + £5000 Car Allowance
Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team.
Role and responsibilities:
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Triaging and resolving customers Server, Storage & Network issues
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Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
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To receive, investigate, and respond to technical assistance requests
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To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
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To deal with general support
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To be involved with pre-sales technicalities
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To participate on regional 24/7 out of Hours Rota where required in line with business needs
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To act as 'cover' engineer on Out of Hours when/if
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To identify complex problems and review related information to develop and evaluate options and implement solutions
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To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
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To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
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To maintain up to date technical knowledge and expertise in accordance with industry
Experience:
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Experience in: Server, Storage & Network devices.
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Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable.
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Previous experience of working within the IT Maintenance Services Industry.
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Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
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Must have strong written and verbal communication skills
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Strong organisational skills.
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Must be flexible to work outside of core business hours where business needs require.
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Ability to plan and prioritise your own workload
This is a full-time permanent position Monday - Friday with an on call rota (approx) 1 week in 5
A driving licence is essential for this role
The areas covered will include South East London and other surrounding areas. Approximately 1 - 2 calls per day.
Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.
