Job Description
The main duties of the role will be:
Monitoring the electronic call monitoring system and ensuring that all service users' visits are logged in a timely manner.
Identification of any late and or potentially missed service user calls.
Maintain the database of service users who do not have a telephone or those who decline to allow care workers to use their telephone.
Bring to the attention of Care Coordinators, Care Team Manager and Service Manager Carers who do not follow the protocol of confirming the start and finish of a call.
Provide the Service Manager with reports as required.
Set up new Carers on the ECM system including issuing PIN numbers.
Participates in team meetings.
Undertakes training as required.
Promotes, respects and upholds the dignity of service users at all times.
Participates in and actively supports activities that promotes the dignity of service users, their families and Carers.
Provide general administration support to the Branch Office.
Be responsible for their own health and safety and ensuring a safe working environment for colleagues.
To take responsibility for the recruitment and selection and retention of workers, ensure that they are all fully vetted, screened and trained before placement as well as ensure that training requirements and needs are met continuously.
To carry out all general administrative duties and communicate effectively including telephone duties, competent use of Microsoft outlook, work, excel, letter drafting etc.
To assist or take responsibility of the call monitoring system (CM2000), confirmation of timesheets, rostering and undertake any house-keeping exercises where necessary.
Ensure that you are proactive and not reactive and deal with any issues before they escalate and take full responsibility for any actions or decisions made.
To assist and ensure that call monitoring is 95 – 100% compliant at all times.
General administrative duties (including answering and making telephone calls, liaising with service users and social workers, drafting letters and other correspondence, taking minutes and writing reports) as required.
- Screening prospective job applicants to evaluate their skills and qualifications
- Entering job applicants’ CVs and contact details into the company database for future reference
- Ensuring that potential job candidates are an excellent match for the client company
- Producing and posting job adverts that attract appropriate candidates
- Cold calling companies to promote recruitment services
- Meeting with new clients to develop and expand business opportunities
- Headhunting specific candidates for high-end job roles, such as senior management positions
- Achieving recruitment quotas and business development targets each month
Job Type / Category
Supreme Care Services is currently looking for an Electronic Call Monitoring and Compliance Officer to join its busy domiciliary care office in East London. We pride ourselves on providing the best care services to people in their own homes in line with person-centred care plans and we are looking for an energetic and motivated individual to join us in this exciting time of success and growth.
The successful applicant will be familiar with Electronic Call Monitoring software used in busy care services like ours (we use CM2000). The ECM system is an essential tool for the business and needs to be monitored with rigorous attention to detail.
Required Education, Skills and Qualifications
Essential Experience and Skills:
Proficiency in use of Microsoft Office Suite
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritise tasks.
Desirable Experience and Skills:
Strong preference for applicants who are familiar with CM2000 and StaffPlan or other relevant software;
At least one year of experience working in health and social care.
Sponsorship
Tier 2 Sponsorship not available at this time
Benefits
We would like to attract the very best candidates and the salary range for this position is extremely competitive and at the higher end of what is typically offered for this post in the industry.
The successful applicant will receive a full induction and will continue to receive ongoing training as part of their career development plan.
Immediate start preferred. Applications will be considered on a rolling basis.
If you believe that you might be right for this role, we would love to hear from you. To apply, please send us your CV and a covering letter
Job Type: Full-time
Pay: Up to £25,000.00 per year
Work authorisation:
- United Kingdom (required)
Work Location: In person
