We are a global financial technology organisation providing banking, payments, foreign exchange, and digital asset infrastructure through a unified platform. Our technology enables businesses to move, manage, and access funds across multiple currencies, payment networks, and jurisdictions through a single integration.
Serving a broad portfolio of enterprise clients, we process significant transaction volumes annually and operate across multiple regulated markets.
- Own, maintain, and enhance corporate due diligence-related compliance procedures, ensuring alignment with regulatory requirements and industry best practices.
- Support the development and continuous improvement of a risk-based customer due diligence framework.
- Oversee onboarding, periodic reviews, and event-driven reviews for corporate customers across multiple jurisdictions.
- Ensure cases are prioritised appropriately based on risk exposure, business requirements, and regulatory timelines.
- Act as a senior escalation point for complex, high-risk, or sensitive due diligence matters.
- Supervise day-to-day customer due diligence (CDD) and enhanced due diligence (EDD) activities, including client amendments, enquiries, terminations, and account closures.
- Lead, coach, and develop a team of due diligence professionals, ensuring consistent quality, productivity, and compliance standards.
- Ensure team members remain up to date with relevant regulations, internal policies, procedures, and systems.
- Provide guidance and subject-matter expertise on complex customer onboarding and review cases.
- Collaborate closely with Compliance, Sales, Customer Success, Operations, Product, and Technology teams to balance regulatory obligations with business objectives.
- Engage with banking partners and external stakeholders regarding due diligence requests and requirements.
- Support and coordinate internal and external audits relating to customer onboarding and due diligence processes.
- Identify opportunities to improve onboarding and review processes while maintaining effective risk controls.
- Partner with Product and Technology teams to implement scalable compliance solutions and workflow enhancements.
- Monitor operational performance and recommend improvements to controls, reporting, and process efficiency.
- Significant experience in corporate due diligence (CDD/EDD) within a regulated financial services, fintech, payments, banking, or similar environment.
- Minimum of 10 years' professional experience, including at least 5 years in customer onboarding operations and people leadership.
- Proven experience managing and developing teams within compliance, risk, or operational functions.
- Strong understanding of AML, CTF, sanctions compliance, and financial crime risk management frameworks.
- Experience overseeing due diligence activities across multiple jurisdictions.
- Exposure to regulatory audits, compliance reviews, and risk assessments.
- Demonstrated ability to make sound risk-based decisions and apply regulatory judgement.
- Ability to balance regulatory requirements with commercial objectives in a fast-paced environment.
- Strong communication, stakeholder management, and influencing skills.
- High attention to detail with the ability to operate strategically and operationally.
- Experience working with onboarding platforms, compliance technologies, and risk-scoring methodologies.
- Annual professional development and training allowance.
- Cycle-to-work and travel support schemes.
- Fitness and wellbeing allowance.
- Employee discount platform.
- Competitive pension contribution scheme.
- Private health, dental, and life insurance.
- Generous annual leave entitlement, including public holidays, birthday leave, and volunteering days.
