About the Role
Libreria Colibri Books Ltd operates within the book retail, publishing support, cultural products, inventory coordination, and customer service sector. We are seeking a Book Retail Operations Director to lead retail operations, oversee service workflows, and support continued business growth.
Why Join Us?
Senior Leadership Opportunity
Take a key leadership role in improving retail operations, customer experience, and overall business performance.
Competitive Compensation
Receive a strong annual salary aligned with senior book retail and operations leadership roles in Manchester.
Professional Retail Environment
Work in a structured setting that values organisation, product knowledge, customer service, and dependable operations.
Meaningful Business Impact
Help strengthen store performance, improve customer satisfaction, and support long-term company success.
Key Responsibilities
- Lead book retail operations, customer service workflows, and stock coordination activities
- Oversee team performance, service standards, sales reporting, and operational planning
- Coordinate with suppliers, vendors, customers, internal teams, and business partners
- Monitor inventory accuracy, product displays, customer feedback, and workflow efficiency
- Develop strategies to improve retail performance, service quality, and customer engagement
- Support staff development, process improvement, and leadership planning
- Prepare senior-level reports, business updates, and operational recommendations
What We Are Looking For
Experience
- Strong experience in retail operations, bookstore management, inventory coordination, customer service management, or business operations
- Previous senior management or department-level leadership experience is preferred
- Experience working with suppliers, retail teams, online sales platforms, or customer service operations is an advantage
Skills
- Retail operations leadership
- Inventory and stock management
- Customer service and sales performance
- Supplier and vendor coordination
- Team leadership and workflow planning
- Budget monitoring and operational reporting
- Strong organisation, communication, and decision-making skills
Education
- Bachelor’s degree in Business Administration, Retail Management, Marketing, Communications, Publishing, Literature, or a related field is preferred
- Professional certifications in retail management, operations management, customer experience, merchandising, or leadership are an advantage
Pay: £72,000.00-£109,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Private dental insurance
- Private medical insurance
Work Location: In person
