Job Summary
We are seeking a highly organised and professional Medical Secretary to provide essential administrative support within a busy healthcare environment. The post holder will work under the direction of the Practice Manager and as a key member of the healthcare team you will be responsible for ensuring the effective throughput of medical secretarial work. You will be a team player contributing to the overall high performance of the administration team within the Locality The successful candidate will complete referrals, healthcare professionals, ensuring smooth daily operations. This role offers an excellent opportunity for individuals with office and administrative experience to contribute to patient care and clinic efficiency. The Medical Secretary will be responsible for managing appointments, maintaining accurate records, and facilitating effective communication across departments.
Duties
- Process patient referrals via ERS (electronic referral service), e-consult and the electronic method to ensure that routine referral letters are distributed efficiently within a 5 day period, using the ERS programme as appropriate and attaching enclosures as necessary.
- Advise doctors of rejected referrals and ensure these are dealt with in a timely manner
- Ensure 2 week wait proforma referrals are dealt with efficiently and promptly by the appropriate system and contain all relevant information, ensure the referral is recorded appropriately. Follow up all proformas ensuring appointments are made within a 2 week period. Check the fast track referrals have been attended and report any DNAs to the referring GP
- Keep up to date with changes in referral systems and new proformas by reading e-mails sent to the practice
- Answer the telephone as part of a team of staff, picking up general enquiries in relation to various services, take messages for clinical and management staff ensuring forwarding in a timely manner. Undertake queries on behalf of patients, trying to establish their concerns and trying to resolve, keeping the patient informed at all times
- Complete tasks for patients from clinicians along with those from external sources ie: NHS Website, Accurix
- Assist the clinical team with all secretarial needs, typing letters for patients, typing and emailing hospital letters and administrative duties if required
Skills
- Proven office experience with excellent organisational skills
- Prior administrative experience within a healthcare or medical setting is highly desirable
- Strong communication skills, both written and verbal, with a professional demeanour
- Proficiency in using office software such as MS Office Suite; experience with medical practice management systems ie Emis
- Ability to prioritise tasks efficiently in a fast-paced environment
- Attention to detail to ensure accuracy of records and correspondence
- Discretion and confidentiality when handling sensitive patient information
- Friendly, approachable attitude with excellent customer service skills
This role is ideal for motivated individuals seeking to utilise their organisational talents within a supportive healthcare team.Experience
Essential
Evidence of willingness to learn and develop. Values diversity and difference, treats people with equal respect. Adaptable, innovative, forward-thinking. Enthusiastic, highly-motivated with energy and drive. Empathetic, honest, caring, and considerate. Professional and smart appearance. Willing to work flexible hours as necessary on a locum basis.
Knowledge of medical terminology. Experience working as a medical secretary.
Pay: From £12.71 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
