Join our team at Keolis Amey Metrolink (KAM), the largest light rail network in the UK!
We're looking for an Events & Amended Access Planner to strengthen our Planning team and help us continue delivering exceptional, uncompromising customer service on behalf of our client, TfGM.
With Greater Manchester hosting a diverse programme of major sporting events, concerts, conferences and civic occasions throughout the year, Metrolink must adapt quickly to meet changing customer demand while maintaining a safe, reliable and efficient service.
As custodian of the Metrolink network, you'll play a vital role in planning for both high-profile events and engineering works, ensuring service changes are carefully coordinated to minimise disruption for our customers and colleagues. Working closely with operational and engineering teams, you'll develop comprehensive service and resource plans that keep Greater Manchester moving.
Key accountabilities will include:
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Develop, coordinate and maintain comprehensive event and amended access plans that support the safe, efficient and reliable operation of the Metrolink network, ensuring all contractual requirements are met.
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Work collaboratively with Engineering teams, TfGM and other internal and external stakeholders to plan service changes, engineering access, replacement bus operations and event delivery, ensuring disruption to customers is minimised.
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Plan and coordinate replacement bus services, considering safety, accessibility, operational requirements and customer needs, while maintaining accurate route layouts, mapping and procurement records.
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Monitor operational plans and proactively identify risks, issues and resource constraints, escalating concerns where appropriate and ensuring vehicle deployment, operational systems and planning documentation remain accurate and up to date.
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Produce, maintain and distribute key operational communications and reports, including event plans, Weekly Traffic Notices, Weekly Event Look Ahead updates, meeting actions and contractual feedback reports.
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Represent the Planning team at meetings with TfGM, contractors and other stakeholders, building strong working relationships that support effective communication, collaborative planning and successful event delivery.
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Champion a positive safety and customer-focused culture by promoting Zero Harm principles, ensuring compliance with relevant policies, standards and procedures, and contributing to continuous improvement through audits and best practice.
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Contribute to an inclusive, respectful and collaborative working environment, demonstrating KAM's values, promoting customer-centric ways of working and supporting the wellbeing of colleagues and customers.
What you’ll bring:
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Experience of developing and delivering customer-focused operational or service plans within demanding timescales.
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An understanding of transport operations, including crew resourcing, fleet deployment, capacity and demand planning, and rail replacement bus operations would be a distinct advantage.
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Proven ability to build strong relationships and positively influence internal and external stakeholders to achieve successful outcomes.
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Experience of working within a contractual or concession-based environment, delivering against defined business and customer service objectives.
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Strong IT skills, including a good working knowledge of Microsoft Excel and Word, with the ability to quickly learn and confidently use specialist planning systems.
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A proactive and adaptable approach, with the ability to work independently, make informed decisions within the scope of the role and escalate issues where appropriate.
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A strong commitment to customer service, with excellent communication skills and the ability to collaborate effectively across teams and with clients.
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A strong commitment to customer service, with excellent communication skills and the ability to collaborate effectively across teams and with clients.
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A demonstrable commitment to safety, applying Zero Harm principles and effectively managing risk while contributing to a positive, inclusive and high-performing team culture.
What we will offer you:
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Salary is £40,822 per annum, depending on skills and experience
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Permanent, full time 37.5 hrs per week
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Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member.
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25 days holiday, plus bank holidays
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Access to Amazing Discounts at major retailers including Asda, Currys PC World, John Lewis and many more.
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Family Friendly Policies including enhanced maternity and paternity pay.
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Wellbeing Support including a free counselling, health checks and Employee Assistance Programme.
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Supporting your development focusing on career pathways and professional fees covered if required for role.
The closing date for applications: 23 July 2026
Depending on the level of applications for this role we may close the advert earlier, therefore we encourage you to submit your application early.
Our Commitment to you:
At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce which is equitable, inclusive, and representative of the communities we serve, and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply. We look forward to receiving your application.
We live our values of “We Care, We Commit, We Imagine” through our behaviours and we strongly believe that diverse perspectives drive innovation and create an environment where individuals can imagine that anything is possible. We care about our people, and we fully commit to creating an inclusive environment where our people feel valued, respected, and empowered to thrive.
We recognise the importance of flexibility in the workplace and where possible, we will do our best to consider alternative working patterns or flexible arrangements to help you balance work and life in a way that works for you and the business. If you would like to discuss before applying, please feel free to contact our recruitment team.
To ensure that you have the best opportunity to succeed in the recruitment process, please let us know if you will require any support or reasonable adjustments. You can contact our team here [email protected].
What we will need to check:
If you are successful, we will need to complete several pre-employment checks prior to you starting. These include:
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Proof of address.
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Evidence of right to work in the UK.
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References from previous employment or studies from the last 3 years
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Pre-employment medical (level subject to role).
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Criminal Records self-declaration check, in line with the Rehabilitation of Offenders Act (1974).
KeolisAmey Metrolink (KAM) is the largest light rail network in the UK. Growing and evolving since first opening in 1992. Metrolink have so far expanded to 103km of track, 99 stops and 147 trams, with a target of 52 million yearly passengers by the end of 2022.
We recognise and celebrate the diversity of our customers, communities and colleagues and strive for a workforce that is representative of the communities we serve, and society at large.
Evergreen Building North, 160 Euston Road,
London, United Kingdom, NW1 2DX
