You may not know us, but our reputation is growing. We are a subscription provider, offering mobile devices with our own mobile network. We offer both brand new and refurbished devices backed by the UKs fastest network provider. We are one of the few companies out there buying, selling and refurbishing in house to offer the best value for money.
We believe that quality is the most important aspect of modern day products, so we are here to offer a premium Grade A service whilst saving the planet from electronic waste. We are entering an exciting new chapter, expanding both across international borders and into a new sector, pushing the conventional boundaries and of what’s possible for our customers.
So that's us, now let's talk about your role:
Introduction:
Are you an individual who loves to provide customers with a fantastic level of service? Here at Grade Mobile, we are looking for an experienced Customer Support Agent to join our growing team. We are an online refurbishing retailer with many services to offer. This is an exciting time to join Grade Mobile as we continue to expand and offer more services in the UK and Europe.
What does it involve:
- Taking calls and handling messages via email and various selling platforms from the public
- Greeting each customer with a warm and friendly welcome
- Using various systems to manage orders
- We offer many services, with more to come, so being able to multi-task and be organised is essential
- Collaborating with our internal teams, especially Development, to make sure communication is smooth and efficient
- The working hours are Monday – Friday 9am – 5pm
- The role is office based, in Cheriton – Folkestone
- Annual Salary: £20,500 - £24,000, dependant on previous experience
Qualifications:
- Previous experience with the Financial Conduct Authority
- Minimum 2 years of Customer Service/Sales/Support experience. Call centre/telephone experience is desirable
- Working knowledge of Microsoft Office
- Professional level of spoken and written English language is a must
About you:
- Have a positive, can-do attitude
- Be customer-centric, with a drive to deliver an amazing service at each interaction
- Be an excellent communicator in person, over the phone and in writing
- Adept at dealing with a fast paced, changing environment
- Be able to successfully juggle and manage multiple tasks at once
- Someone who enjoys resolving customer concerns
- Someone who is a team player but can also work independently
Benefits:
- Recognition Awards, such as Employee of the Month
- Company Events
- Staff Discounts
- Continuous support and guidance from the rest of the team and senior staff
Location:
- Shearway Business Park Folkestone Kent, (1-minute drive from the M20)
A 5-minute commute from central Folkestone, Kent
A 15-minute commute from Ashford, Kent Via M20.
Job Types: Full-time, Permanent
Pay: £20,500.00-£24,000.00 per year
Benefits:
Experience:
- Customer Service: 2 years (required)
Work Location: In person
