King’s College Hospital NHS Foundation Trust is seeking a motivated and organised Ward Clerk to join our Women's Services team, supporting the Gynaecology, Colposcopy, and Maternity departments across our hospital sites. As a key member of the ward team, you will provide high-quality administrative and clerical support, helping to ensure the smooth day-to-day operation of clinical areas.
You will be the first point of contact for patients, families, visitors, and healthcare professionals, delivering a professional, compassionate, and efficient service. This role offers an excellent opportunity for someone with strong communication, organisational, and IT skills who enjoys working in a busy healthcare environment and is committed to delivering outstanding patient care through excellent administrative support.
The successful candidate will be responsible for managing a wide range of ward administration duties, including admitting patients onto the electronic patient record system, coordinating appointments, arranging patient transport and interpreter services, maintaining accurate records, and handling telephone and face-to-face enquiries. You will support patient admissions, discharges, and transfers, facilitate effective communication between multidisciplinary teams, and ensure information is relayed accurately and confidentially.
The role also involves welcoming patients and visitors, maintaining reception and clerical areas, assisting with data collection, and contributing to a safe, organised, and patient-focused environment. Working closely with nursing and clinical staff, you will play an important role in supporting the delivery of high-quality care while demonstrating the Trust’s values of being kind, respectful, and working together as one team.
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
Be a point of communication for all staff
Receive new patients, direct visitors, and provide information to and from medical staff, and
patients, daily
View patients on admissions window in Epic and mark as ‘admitted’.
Main source of administrative support for the ward team.
Admit patients onto the units / ward using patient administration system
Greet visitor’s face-to face and respond to requests for basic information.
Accurately and promptly carry out the delegated tasks as directed by the ward team who is professionally accountable for the delivery of care.
Respond correctly to clinical emergencies to ensure the patient receives appropriate care.
To organise additional services for patients as required, such as interpreters and transport
Answer and take note of all incoming calls to the ward/clinical area, relaying queries, and messages as appropriate to the clinical staff.
To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
Participation in the baby abduction drills (where appropriate)
Patient Administration
View patients on admissions window in Epic and mark as ‘admitted’.
Arrange/request/book out‐patient appointments.
Arrange ambulance transport for patients being discharged or routinely transferred to another hospital.
Maintain a safe environment ensuring the clinical area is clean and tidy.
Receive new patients, direct visitors, and provide information to and from medical staff, and patients, daily
Be a point of communication for all staff
Answer telephone and action messages Maintain standards identified within the ward/clinical area.
Take responsibility for own actions
Support the collection of data re admissions, discharges
Assist in the admission process, ensuring all the correct information
