EXPERIENCE TEAM MEMBER

William's Den -
North Cave

Apply Now

Job details

Part-time

Qualifications

Microsoft Office
First Aid Certification
Food safety

Full job description

Reports to: Head of Experience

Responsible for: None

Location: North Cave, East Riding of Yorkshire

Summary

a. Deliver excellent levels of internal and external guest service, ensuring all communications are

managed efficiently and effectively.

b. Provide a high-quality experience to our guests, managing bookings efficiently and effectively.

c. Maintain a clean, hygienic and well-presented environment.

d. Deal with all guest queries and concerns.

Essential duties & responsibilities

1.0 People

1.1 Always be punctual, reliable and adhere to the highest standards of organisation required by the
company.

1.2 Take pride in your personal appearance and maintain high standards of hygiene.

1.3 Be a proactive and committed member of the experience team, contributing to the William's
Den culture, and maintaining a positive relationship with all other team members.

1.4 Attend monthly team meetings to ensure you are kept up to date with all site information,
events and performance.

2.0 Guest

2.1 Ensure that service standards are consistently delivered.

2.2 Keep abreast of information on all William’s Den facilities, programmes and events in order to
ensure you are fully aware of everything going on across the business and can be an important

link between guests and other departments.

2.3 Process guest bookings efficiently and effectively, providing service to the highest standard at all
times.

2.4 Ensure all guests are greeted in a friendly and courteous manner.

2.5 Respond to guest feedback quickly and efficiently, and pass the relevant information on to the

Head of Experience.

2.6 Ensure all equipment is checked regularly, and maintained to the highest standard. Feed back to

the Head of Experience any relevant issues that may need further attention.

3.0 Investor

3.1 Effectively use the EPOS system ensuring all bookings and products are correctly processed and
accounted for, and guests receive correct change.

3.2 Monitor shop stock levels and follow procedures for restocking, and wastage monitoring,
reporting anything that is not in line with procedure to the Head of Experience.

3.3 Actively promote the sale of products and any forthcoming events in a professional and friendly
manner, whilst maximising all departmental opportunities to ensure targets are met.

3.4 Take responsibility for your till, ensuring cash handling procedures are followed and any
discrepancies investigated.

4.0 Safety

4.1 Ensure you understand your legislative requirements and are fully compliant, including health
and safety and food safety.

4.2 Proactively anticipate potential safety hazards and be prepared to undertake any emergency
actions necessary.

4.3 Be passionate about keeping yourself, other employees, our guests and the site safe at all times
by making sure you understand and carry out your health and safety responsibilities. Let your

manager know immediately if an accident does occur, or even if one is narrowly avoided to
prevent further incidents happening in future.

4.4 Be fully aware of all emergency and evacuation procedures and take part in regular training to
maintain up to date knowledge of these procedures.

4.5 Ensure that all cleaning duties and tasks are carried out in accordance with health and safety
working guidelines and procedures, including safe use of cleaning substances and materials in

line with COSHH regulations.

4.6 Ensure all log books and checklists are kept up to date in accordance with standard operating

procedures.

5.0 Key behaviours

5.1 A positive people person who is approachable to both guests and other team members.

5.3 Highly organised, structured approach to work, able to easily understand procedures and leads
by example in following them. High attention to detail and a commitment to excellence.

5.5 Flexible and open minded to both creative changes and unexpected operational demands; a
positive attitude that enjoys solving problems.

5.7 Willing to support any staff member complete any task at any level of the business if there is
clear need in the moment - no task is beneath them.

5.8 Champion of the brand values and brand guidelines.

6.0 Skills and training

6.1 Basic user of Microsoft Office.

6.2 Confident user of Electronic Point of Sales systems.

6.4 Up to date working knowledge of Health and Safety Regulations and Food Safety standards.

6.5 Champion of the brand values and brand guidelines.

6.6 First aid qualification.

6.8 Previous experience is a customer facing environment.

I have read and understood my responsibilities as outlined in this job description. I agree to perform to the

best of my ability at all times during my employment with William’s Den.

Apply Now

Jobseeker tools

Employer Tools

Browse

Stay Connected