Job Ref: HEA3170
Branch: Holiday Inn Express Manchester City Centre
Location: Express by Holiday Inn - City Centre Manchester, Manchester
Contract type: Flexi-Part Time
Hours: Full Time
Shift pattern: weekend
Hours per week: 40
Posted date: 30/06/2026
Closing date: 11/08/2026
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor you will assist the Head Housekeeper in supervising all aspects of housekeeping function – ensuring high standards are maintained.
Your day-to-day:
People
- Supervise day-to-day staffing requirements, plan and assign work, and establish employee performance and development goals. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
- Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Promote teamwork and quality service through daily communication and coordination with other department heads
- May assist with deep cleaning projects and assist housekeeping staff during high-volume periods
Financial
- Maintain proper inventory levels, managing cost per room for supplies and labor (for example: bed bath linen reuse and laundry operation).
Guest Experience
- Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair advise team members of areas of improvements
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
- Handle complaints and special requests to achieve complete guest satisfaction
- Comply with special needs and requests of the guests, VIPs and repeat visitors
Responsible Business
- Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (for example: container recycling and cleaning agents)
- May maintain procedures for the security of lost and found items
- Perform other duties as assigned.
What we need from you
- Minimum one year of housekeeping supervisory experience
- Must speak fluent English.
- Other languages are advantageous.
Why you should apply
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Voluntary Medi-cash Scheme
- Employee Friends/Family discounted rates at Heeton-operated hotels
- Life Assurance, Income Protection and Employee Assistance schemes
- Referral scheme
- Heeton is an expanding company which offers excellent career opportunities.
- Exclusive access to the employee recognition reward scheme - Heeton Rewards
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.
In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
The Holiday Inn Express® Manchester CC - Oxford Road hotel is a short walk from Manchester city centre. Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London. While you’re here, catch Premier League action at Old Trafford or the Etihad Stadium, and shop for bargains at the Manchester Arndale and the Trafford Centre.
- 147 Rooms
- Air-conditioned bedrooms
- Connecting suites for families
- A spacious lobby for informal meetings
- Comfortable bedrooms have flat-screen TVs and blackout curtains to help you sleep.
