Job Description
Receptionist
Rate of Pay: £13.50 per hour plus tips
Hours Minimum 40 hours per week
Based Matfen Hall Country Hotel, Spa and Golf Estate
Reporting to Head of Reception
Overview: Matfen Hall is a privately owned five-star country house 63-bedroom hotel, spa, and golf course. Converted to a Hotel in 1999 by Sir Hugh and Lady Anna Blackett, the Hotel was purchased by Sir David and Lady Sylvia Harrison and Family in August 2020.
Since the takeover in 2020, a programme of refurbishment and repositioning of Matfen Hall has taken place, with further investment to follow. The direction of the business is to achieve 5 Red Star status within the next two years. As a Receptionist you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.
The business is now in need of a Receptionist to join our existing team. Working with the Head of Reception to deliver an outstanding welcome to our guests, be an efficient point of contact for throughout their stay and ensuring that they leave wanting to return.
As a receptionist you will be the first point of welcome for our guests, before they arrive you will speak with them on the telephone as part of our pre arrival communications. As they pull into the car park you will welcome them and assist with their baggage. All of our guests are offered a welcome drink, the first objective is to make them feel at home, our information gathering should be done before the guests arrive.
Working with the Head of Reception to ensure that all relevant information is gathered on all guests and then shared with the relevant departments through creating notes on the booking systems and adding information to the daily logs.
DUTIES AND RESPONSIBILITIES:
· To operate the switchboard and emails to assist with guest queries.
· The ensure all guests receive a high level of service from check-in through to check-out.
· To ensure any feedback is communicated to the General Manager.
· Daily administration work with particular reference to Guest special requests, food allergies and special occasion.
· To prepare statistical information for other departments as instructed by the General Manager.
· To ensure that postings are made on the correct day and that every transaction is charged before check-out.
· To take part in the training sessions offered and departmental coaching.
This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.
PREREQUISITES:
A passion for saying yes is the answer now what is the question, taking pride in finding innovative solutions to the ever changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights.
EDUCATION:
Previous experience in a luxury Hotel setting, with focus on Reception or Guest Relations. Someone who has demonstrated and interest in career development through cross departmental training or management training.
EXPERIENCE:
One Year plus service in a customer facing role within a luxury Hotel setting.
EXPERIENCE:
The ideal candidate will have 1+ years reception experience within a luxury hotel setting.
CONTACT: James O’Donnell – Head of Commercial Development, Walwick Estate Group
Mob: 07765120733 Email: [email protected]
Job Type: Full-time
Pay: £13.50 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking
Work Location: In person
