Do you enjoy working in a dynamic environment, solving problems, and delivering great experiences for people every day? We’re looking for an enthusiastic, dependable Customer Service Advisor to join our expanding team in Manchester. If you are a great communicator who takes pride in helping others and thrives in a supportive team environment, we’d love to hear from you.
Whether you bring experience from retail, hospitality, contact centers, or client support—or you are looking to launch your career in customer operations—we provide fully paid training, regular coaching, and clear pathways for long-term growth.
About the Role
As a Customer Service Advisor, you’ll be a core part of our daily support operations in Manchester. You will interact directly with customers, assist with account and product inquiries, maintain service standards, and collaborate with team members across various operational tasks. Every day offers variety, hands-on learning, and the opportunity to develop transferable management and client-handling skills.
This role is ideal for candidates searching for Customer Service Advisor Jobs, Customer Support Representative Roles, Client Care Assistant Positions, Helpdesk Support Jobs, and Entry-Level Careers in Manchester.
What You'll Do
Customer Interaction & Daily Support
- Greet and assist customers with a welcoming, professional approach across all communication channels.
- Answer inquiries regarding services, products, account details, and active promotions accurately and confidently.
- Resolve customer questions efficiently, ensuring every interaction ends with a positive resolution.
- Maintain clean, organized, and efficient support workspace areas to ensure smooth daily operations.
Service Operations & Account Management
- Assist with daily setup and workflow tracking to keep service delivery running seamlessly.
- Record interaction details, customer notes, and account updates in our internal CRM software.
- Adhere to company compliance, data protection (GDPR), and operational guidelines at all times.
- Handle administrative duties and follow-up logging with strong attention to detail.
Teamwork & Continuous Learning
- Partner with colleagues to achieve daily response times and team service level agreements (SLAs).
- Support fellow team members during high-volume periods to ensure continuous service quality.
- Participate in daily briefings, skills workshops, and ongoing professional development sessions.
- Propose practical ideas to team supervisors to help streamline customer workflows and service delivery.
What We're Looking For
- Strong interpersonal skills with a helpful, customer-first mindset.
- Clear verbal and written communication abilities.
- Punctuality, strong work ethic, and attention to detail.
- Adaptability to work effectively in a fast-paced environment.
- Basic digital literacy and confidence using computer systems or CRM platforms.
- Ability to work well both independently and as part of a collaborative team.
- Flexibility to work shift patterns across operating hours.
Prior experience in customer service, retail, call centers, front desk support, or hospitality is beneficial but not required. We value positive attitude, drive, and willingness to learn—complete paid training is provided from day one.What You'll Receive
- Competitive base pay plus performance bonuses and incentives
- Fully paid initial onboarding and structured continuous training
- Fast-track career advancement into Senior Advisor, Quality Analyst, and Team Leader roles
- Supportive management and an inclusive work culture across Manchester
- Employee recognition awards, staff perks, and regular team social events
- Structured scheduling with full-time and part-time options available
Apply Today
Ready to start a rewarding career in customer operations? Submit your CV today to be considered for our Customer Service Advisor position in Manchester. Applications are reviewed regularly, and suitable candidates will be contacted promptly regarding the next steps.
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Work Location: In person
