Job Ref: ELI3275
Branch: Tylney Hall Hotel
Location: Tylney Hall Hotel, Hook
Salary/Benefits: Competitive Salary / Plus Service Charge / 40 hours per week / Live in available
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 03/08/2026
Closing date: 03/09/2026
Working with our Conference and Banqueting Team, supporting with the coordination of events, weddings, functions you will be able to manage a team of staff – many of whom may be casual or part-time, giving clear direction and instruction. You will be happy speaking to customers and participate in the upselling of facilities or the touring of the hotel, promoting its appeal as a conference and events venue.
The role will involve working the current team and also training new team members joining the business, and focusing on delivering excellent customer service to all our guests.
This is an exciting opportunity with future development available to support your first or next steps into leadership!
Key Responsibilities:
- Possessing excellent organisational skills
- Management of staff and awareness of areas of responsibility: e.g. working with housekeeping, kitchen and waiting staff to ensure smooth running of events
- Induction and on the job training for new staff
- Able to work under pressure and to tight deadlines
- Have excellent customer service skills and the drive to deliver service excellence at all times
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Tylney Hall Hotel:
Tylney Hall Hotel is a beautiful 4 red Star Hotel with 112 bedrooms, set in the heart of 66 acres of glorious park boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms leisure facilities including both an indoor an outdoor pool banqueting facilities which are second to none.
Why work at Tylney Hall Hotel Gardens:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support our staff we offer:
- Meals are provided by our talented kitchen team
- We have plenty of free parking.
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
- service charge is dependent on sales performance and not guaranteed
