Purpose of the Role
To deliver a high quality management service for day-to-day operations on a BTR development in Birmingham.
You'll assist the General Manager in proactively maintaining the building.
Responsible for the delivery of a first-class customer experience and the management of a team.
Your primary duty is to uphold service standards, property management, ensuring residents consistently experience excellence and ensuring that your team engage with residents in a professional and approachable manner. Additionally, you'll support the General Manager in managing the building's health and safety protocols.
Key Responsibilities
Line Management of the Resident Services and Maintenance team and any other staff deemed appropriate.
Quality control of amenity spaces and apartments, ensuring they are well presented at all times
Ensure you and your team make residents feel welcome and safe, the moment they walk into the building on their first day to the moment they leave
Assisting with resident move outs, including inspections and deposit returns
Being proactive and reactive to any operational tasks
Support and work with the entire on-site team to help ensure an exceptional level of customer service
Ensure 100% compliance and carry out regular audits
Organising and running resident events and services via third parties and in house
Ensuring up to date resident communication via various channels including social media
Organising works between tenancies to maintain first class presentation of apartments
Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
Providing regular asset performance reports and attending monthly meetings with line manager
Assisting in managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
Property
Work alongside General Manager to ensure H&S statutory requirements are met across the development
Maintain excellent working relationships with external contractors and suppliers
Meet regularly with the General Manager / Facilities Manager to discuss compliance measures within each property.
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time
Skills, Knowledge and Experience
Proven ability to managing a residential development to exceptional standards
Strong customer service ethic / background
Experience in managing a team
Understanding H&S compliance
Positive, can do attitude
Common sense approach
Ability to think on their feet and make considered decisions
Outgoing, warm and friendly personality
Organised, meticulous, tenacious
Excellent written and spoken etiquette
IT literate and Social media savvy
Strong financial management skills
ARLA – Desirable
IOSH - Desirable
Working Hours
40 hours
Salary
£42,000
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Please see our Benefits Booklet for more information.
