We are recruiting for a passionate and commercially driven Spa Manager to join a luxury spa overlooking the sea on Anglesey. This is an opportunity to drive our spa operation, work with a high-performing team and deliver exceptional experiences for guests.
The Role
As Spa Manager, you will take ownership of the day-to-day spa operation, ensuring exceptional standards across guest experience, treatments, team performance and commercial success.
This is a hands-on leadership role for someone who enjoys balancing operational management with being visible and engaged with both the team and guests with hands-on delivery: approximately 25% of the role will involve providing treatments. You will be responsible for driving revenue, developing the team and ensuring the spa delivers outstanding service at every touchpoint.
This is a permanent position working 40 hours per week, with working days Wednesday through to Sunday
Key Responsibilities
Spa Operations & Leadership
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Lead and inspire the spa team, creating a positive and engaging working environment.
- Manage the daily operation of the spa, ensuring smooth delivery of treatments and guest services.
- Oversee rotas, staffing levels, recruitment and team development.
- Maintain excellent standards of cleanliness, health & safety and compliance.
- Manage stock control, ordering and operational costs.
Commercial Performance
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Take ownership of spa revenue performance, budgets and commercial targets.
- Drive growth, treatment bookings, retail sales and guest retention.
- Identify opportunities to increase revenue through promotions, packages and guest engagement.
- Use strong product knowledge to maximise treatment and retail recommendations.
Guest Experience
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Ensure every guest receives a warm, professional and personalised experience.
- Build strong relationships with guests and encourage repeat visits.
- Handle feedback and complaints confidently, resolving issues promptly.
Treatment Delivery
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Support the treatment team by carrying out treatments when required.
- Maintain excellent treatment standards and support ongoing training and development.
- Confidently advise guests on suitable treatments and products.
About You
To be successful in this role, you will have:
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Previous experience managing a luxury spa.
- Strong commercial awareness with experience driving revenue, retail and guest loyalty.
- Excellent operational and organisational skills.
- Proven leadership experience with the ability to motivate and develop a team.
- A recognised spa qualification such as NVQ Level 3
- Strong knowledge of beauty treatments and massage.
- Elemis experience is highly desirable, although training will be provided.
- A genuine passion for wellness and delivering exceptional guest experiences
Please visit our company website for more information
