Independent small animal practice, close knit staff and friendly clients. Opened in 2008, under new ownership since January 2026.
30-40 hours per week with 1 in 4 Saturdays.
Salary depending on experience
Responsibilities:
- Greet and check-in clients and their pets in a friendly and professional manner
- Answer phone calls and schedule appointments
- Assist with filling out necessary paperwork and obtaining patient information
- Maintain accurate records of client and patient information in the practice management system
- Collect payments for services rendered and provide receipts to clients
- Provide general information about veterinary services and answer basic questions from clients
- Assist veterinary staff with handling and restraining animals as needed
- Maintain cleanliness and organization of the reception area
Skills:
- Previous experience working in a veterinary clinic or animal-related field is preferred
- Strong communication skills, both verbal and written
- Excellent customer service skills with the ability to handle difficult situations with professionalism and empathy
- Proficient in using computer systems and software, including practice management systems
- Knowledge of basic veterinary terminology and procedures
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in record keeping
Please note that this job description is not exhaustive, and additional duties may be assigned as needed.
Job Type: Full-time
Pay: £24,100.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Newcastle upon Tyne NE12 8UT: reliably commute or plan to relocate before starting work (required)
Work Location: In person
