About us
Norton Industrial Fasteners Ltd
We are a busy and growing business looking for a motivated and reliable Counter Sales, Warehouse & Office Sales Assistant to join our team in Letchworth. This is a varied, hands-on role combining customer service, sales administration, warehouse duties, and occasional delivery driving.
The Role
This position is ideal for someone who enjoys working with customers, is organised and proactive, and is happy to be involved in all aspects of the business. You will play a key role in supporting our customers, maintaining warehouse operations, processing sales orders, and carrying out local deliveries when required.
Key Responsibilities Counter Sales
- Serving customers at the trade counter.
- Providing product advice and processing sales orders.
- Handling customer enquiries by phone and email.
- Building and maintaining strong customer relationships.
Warehouse Duties
- Receiving and checking deliveries.
- Picking, packing, and preparing customer orders.
- Assisting with stock control and stock takes.
- Maintaining a clean, organised, and safe warehouse environment.
- Loading and unloading vehicles safely and efficiently.
Office Sales Support
- Preparing quotations, sales orders, and invoices.
- Updating customer records and sales information.
- Supporting the sales team with general administration.
- Liaising with suppliers and customers.
- Assisting with purchasing and order tracking when required.
Delivery Driving
- Making local customer deliveries as required.
- Ensuring timely and professional delivery of orders.
- Carrying out vehicle checks and maintaining company standards.
- Providing excellent customer service when delivering goods.
Requirements
- Full UK driving licence.
- Ability to meet company vehicle insurance requirements.
- Excellent customer service and communication skills.
- Good computer skills, including Microsoft Office.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Positive, flexible, and willing-to-help attitude.
- Physically fit and capable of carrying out warehouse duties.
Desirable
- Previous experience in trade counter sales, warehouse operations, or sales administration.
- Knowledge of stock management systems.
What We Offer
- Competitive salary.
- Full training and ongoing support.
- Friendly and supportive working environment.
- Opportunities for career progression.
- Company pension scheme.
- Holiday entitlement.
Pay: £12.71 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- On-site parking
- Store discount
Experience:
- warehouse: 1 year (preferred)
Work Location: In person
