Contract: Healthcare
Location: London, SE18 4QH
Hours of work: 37.5
Working Pattern: Monday to Friday 9am - 5pm
Contract Type: Fixed Term Contract (12 months)
Hourly Rate: £13.49
We are seeking a highly organised and proactive individual to provide essential operational and emergency support across the Lewisham and Greenwich NHS Trust.
The postholder will ensure all internal and external calls are handled efficiently, direct callers to the appropriate departments, support emergency crash call processes, manage Multitone bleeps, and assist with on-call rota management.
The Role
- Answer and manage calls for the Lewisham and Greenwich NHS Trust, directing callers to the appropriate departments.
- Communicate regularly with the Trust's Single Point of Contact to support Trust prioritisation.
- Log and monitor Estates tasks for QEH and ensure accurate task records are maintained.
- Monitor the CAFM system and support the achievement of agreed SLAs.
- Act as a contact point for BOC and waste-related enquiries and services.
- Respond to alarms and emergency situations, including BOC, lift and toilet alarms, and support emergency calls as required.
- Liaise with ISS Management and Team Leaders to prioritise tasks and support operational coordination activities.
- Undertake keyholder responsibilities and provide administrative support.
About You
- Previous experience in a similar role.
- Good computer competency.
- Strong organisational skills with the ability to manage multiple priorities.
- Proven ability to manage, lead and motivate a team of people.
- Effective communication skills with the ability to work collaboratively with customers, employees and teams at all levels.
- High level of flexibility and a positive attitude towards innovation and change.
- Ability to work on own initiative and take independent action when required.
- Ability to operate a two-way radio.
- Awareness and understanding of ETAs and SLAs.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
To find out more about what we do go here - https://www.uk.issworld.com/
Work Location: In person
