Job Description:
HSS Value Stream Lead
Location: Gloucester - on site 5 days a week.
Due to security vetting requirements candidates must be eligible for or currently hold clearance. Candidates must be sole UK national/British citizen and resided in the UK for 10 years and over.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.
One of our platinum accounts has openings for a Value Stream Lead . This role is accountable for service and project delivery, working with a dedicated Scrum Master to ensure smooth running and KPI compliance of the operational services and jointly manage backlog of service and project work.
Role responsibilities:
Accountable for the service delivery and the successful delivery of projects to the end customer.
Retains overall accountability for project outcomes (cost, schedule, scope and quality), with day-to-day management delegated to the Project Manager.
Ensures appropriate governance, controls and reporting are in place across services and projects.
Acts as the senior escalation point for delivery, risk and performance issues across both service and project domains.
Responsible for addressing priority conflicts and resource constraints at value stream level.
Ensures project dependencies are identified, managed and communicated effectively.
Ensures Value Stream representation at the account PI Planning sessions.
Owns and drives Continual Service Improvement (CSI) initiatives.
Manages and reports on Risks & Issues within the service area.
Reviews and challenges project plans, forecasts, financials and delivery risks.
Ensures timely and accurate status reporting across all projects.
Oversees financial performance and ensures cost control across the project portfolio.
Intervenes where necessary to unblock delivery, manage escalations or rebalance priorities.
Supports the Project Manager in stakeholder management at senior customer levels where required.
Responsible for forecasting resourcing requirements to maintain BAU service and project demand.
Manages the value streams P&L and is able to articulate and justify any financial variances.
Regularly reviews operational service and project costs to ensure effective cost control and margin performance.
Acts as a key stakeholder and regularly meets with Customers, the Delivery Stream Lead and the Program Lead to ensure alignment on future plans.
Contributes to Monthly Service Reports reviewed with the Customer during formal service review meetings.
Identifies new business opportunities and works with the Architect and CPs (where necessary) to qualify them.
Manages stakeholder relationships and supports business growth through project extensions and new opportunities.
Provides leadership across the value stream, setting clear direction and expectations.
Mentors and actively encourages skills development of team members.
Promotes collaboration between Service, Engineering and Project Management functions.
What you will bring to the team:
A maturity to accept strategic direction from the broader account and ability to work within a client environment.
An outside-the-box mindset that can handle ambiguity
An ability to deal with complexity and pressure while taking initiative and making decisions.
Tenacity and drive with a willingness to embrace and champion change.
A willingness to travel to client/account meetings when required.
A self-starter attitude that’s results-driven.
Desirable Skills and Abilities:
Ability to drive relationship-building and teamwork.
Strong customer focus and communication skills.
Ability to drive client processes internally and externally.
Ability to successfully interact with varying levels of DXC and client leadership.
Ability to establish and manage performance metrics.
Prudent decision-making.
Organisational skills, including the ability to manage urgent and numerous complex tasks simultaneously.
Trusted advisor.
Experience in managing a matrix organisation.
Negotiation and conflict resolution skills.
Strong vendor management focus, particularly in relation to service management.
Change management, risk management and back-out planning.
Financial management, including capital and expense budgets.
What we will do for you:
Competitive compensation
Pension scheme
DXC Select – Our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more)
Perks at Work (discounts on technology, groceries, travel and more)
DXC incentives (recognition tools, employee lunches, regular social events etc)
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
