Parts Advisor
Location: Bromsgrove
Brands: Subaru & Mitsubishi
Salary: Dependent on experience
Overview
We are seeking a dedicated, experienced and highly organised Parts Advisor to join our dynamic team in Bromsgrove, supporting our Subaru and Mitsubishi operations.
This is a key role within our after-sales function, responsible for managing the Parts Department across two brands and supplying parts within our dealer group. You will play a vital part in delivering a seamless after-sales journey for our workshop teams, retail customers, trade customers, and colleagues across multiple dealerships.
The ideal candidate will possess excellent communication skills, strong organisational abilities, and a keen eye for detail. You will take ownership of departmental standards, stock control, and customer service excellence, while contributing to the continued growth and development of the parts operation.
Key Responsibilities
- Take ownership of the Parts Department across Subaru and Mitsubishi
- Manage day-to-day parts operations supplying multiple dealerships within the group
- Assist customers in identifying and sourcing the correct parts efficiently and professionally
- Deliver an efficient, friendly, and knowledgeable service to retail and trade customers
- Support workshop teams by organising and supplying parts required for repairs and servicing
- Maintain accurate records of parts inventory using dealer management systems and Microsoft Excel
- Process orders, returns, and exchanges in line with company procedures
- Monitor stock levels and conduct accurate stock takes
- Liaise effectively with suppliers, technicians, and customers both over the phone and in person
- Work closely with management to improve processes, increase parts sales, and develop the department
- Ensure the parts department and storage areas are well-presented, organised, and aligned with brand standards
- Work collaboratively within a multi-person team environment
Skills & Experience
- Extensive experience within an automotive parts and after-sales environment
- Strong customer-facing experience with a professional and approachable manner
- Excellent verbal and written communication skills with confident phone etiquette
- Ability to accurately record data and maintain precise stock and order records
- Proficiency in Microsoft Excel and dealer management systems
- Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment
- Demonstrated attention to detail in order processing and inventory management
- Adaptable, flexible and solution-focused approach
- Ability to remain calm and effective under pressure
- Multilingual or bilingual abilities are advantageous but not essential
What We Offer
- Salary dependent on experience
- Opportunity to take ownership of a key department within a growing dealer group
- A supportive, professional team environment
- Opportunities for development and progression
Job Types: Full-time, Part-time
Pay: £26,000.00-£32,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
