Housing Support Auditor
About Us
Audit and Inspection Limited specialises in reviewing support documentation and carrying out property inspections across the social housing sector. Our work helps housing providers evidence the support they deliver, improve service quality, and ensure compliance with funding and regulatory requirements.
About the Role
We are looking for a detail-oriented Housing Support Auditor to join our Quality Assurance Team.
This role is focused on reviewing housing support documentation and providing detailed written feedback to our partners. You will assess records such as support session notes, support plans, and initial needs assessments to ensure they accurately evidence the support delivered and clearly demonstrate positive outcomes for residents.
You will identify areas where documentation can be strengthened and produce constructive, practical feedback to help support providers improve the quality and consistency of their records.
The documentation relates to residents who may be experiencing challenges such as mental health needs, substance misuse or difficulties managing finances. However, this is not a frontline support role and does not involve direct contact with residents.
This position would suit someone who enjoys analysing written information, maintaining high standards and producing clear, structured written feedback.
Role Details
- Location: Office-based, Birmingham City Centre
- Hours: Monday to Friday, 9:00am – 5:00pm
Key Responsibilities
- Review housing support documentation, including support session records, support plans, and initial needs assessments
- Assess the quality, accuracy, and completeness of documentation
- Produce detailed, constructive written feedback identifying strengths and areas for improvement
- Support partners in improving recording standards and evidencing outcomes
- Identify recurring themes and trends across documentation reviews
- Maintain accurate audit records using internal systems
- Meet review targets while maintaining a high standard of quality
Main Duties
- Conduct quality assurance reviews of support documentation
- Identify missing information, inconsistencies, and opportunities to improve recording practices
- Produce professional, concise, and actionable feedback reports
- Accurately record audit outcomes and recommendations
- Work independently while managing a structured workload
- Contribute to the continuous improvement of audit processes and guidance
About You
- Excellent written communication skills
- Exceptional attention to detail
- Strong analytical skills with the ability to assess written information objectively
- Able to produce clear, structured and constructive written feedback
- Well organised and capable of managing deadlines
- Confident using IT systems and maintaining accurate records
- Able to work independently while maintaining consistent quality
No previous auditing experience is required. We welcome applications from candidates who can demonstrate strong written communication and analytical skills gained through work, education or other experience. Experience in housing, social care, quality assurance, compliance or report writing would be advantageous but is not essential.
Benefits
- Competitive salary and benefits package
- Modern office environment
- Opportunities for professional development and career progression
Application Process
To apply, please submit your CV along with a short cover letter outlining your interest in the role and the skills you could bring to the team.
Pay: £28,600.00 per year
Work Location: In person
