Complaints Specialist
Up to 35k p/a (DOE)
Founded in 2011, Glow Green is a FCA regulated renewable technology installation and finance business. Glow Green aims to become the most successful UK wide installer of solar, battery and heat pumps.
Glow Green is now rated “The UK’s Top Pick Installer” of 2025 and 2026 by The Independent.
Glow Green are proud to have successfully reached over 15,000 reviews across two Trustpilot pages, with our solar page being 4.6/5 star rating.
We are partnered with Utility Warehouse (Telecom Plus PLC), Uswitch, MoneySuperMarket, HIVE and GoCompare, and further launches with other leading comparison brands are happening soon.
We have been successfully trading for over 15 years, employing over 170 office staff and over 3000 engineers nationwide. We have built a bespoke CRM and various web applications to fuel our growth. Our digital infrastructure will enable us to become the UK's largest energy installer in the coming years.
We have an exciting opportunity for an experienced Complaints Specialist to join our team who will play a crucial role in providing operational support to our customers and subcontractors.
Complaints Specialist Responsibilities
- Log and track complaints, conduct full investigations with resolutions, and provide accurate written responses inline with regulatory and organisational compliance requirements, and within company and regulatory SLA’s
- Take a lead role in effectively and efficiently handling cases relating to the Ombudsman and other governing bodies as applicable
- Assist in complaints reporting to senior leaders and the FCA
- Provide coaching and feedback to the client service crew based on analysis of complaints
- Demonstrate active engagement in improving the client experience through participation in feedback sessions and process improvement discussions
- Attends external training to maintain required knowledge and skills in complaints handling
Complaints Specialist Required Skills And Experience
- A minimum of 1 years complaint experience within a phone based role
- Knowledge of complaints procedures and regulatory requirements
- Experience dealing with the Financial and Furniture Ombudsman is highly desirable
- Experience of managing review sites such as TrustPilot
- A passion for enhancing the customer experience and implementing improvements
Glow Green Benefits
- Competitive annual salary of up to £35,000 p/a
- Take time for yourself with 33 days of annual leave, including Bank Holidays
- Grow your career through progression opportunities and cross-training development
- Enjoy work-life balance with a Monday to Friday schedule, and if you want, optional overtime to boost your earnings
- Share the love with our employee referral scheme: earn up to £1,000 for every successful referral, with no limits!
- Get rewarded for your hard work with performance-related pay reviews
- Feel secure with company sick pay and a pension scheme
- Perks to brighten your day: eye care vouchers, paid socials, team lunches, daily fresh fruit, drinks, and sweet treats.
Our reputation for providing excellent service is readily reflected in the people that we employ.
The successful Complaints Specialist will enjoy a rewarding career, developing alongside a company with huge ambition.
Pay: Up to £35,000.00 per year
Benefits:
- Company pension
- Referral programme
- Sick pay
Application question(s):
- Do you live in Bournemouth or surrounding area's?
Experience:
- Complaint handling: 1 year (required)
Work Location: In person
