Cwm Taf Morgannwg University Health Board is recruiting an organised and reliable Administrative Support Officer to join the Estates team. This role plays an important part in supporting the delivery of safe and effective services by providing a comprehensive administrative and helpdesk function.
You will operate the Estates Helpdesk, responding to maintenance requests, logging and tracking jobs, and ensuring queries and urgent issues are dealt with promptly. Acting as a key point of contact, you will communicate with staff, contractors and visitors, providing updates and resolving enquiries professionally.
The ideal candidate will have experience working in a busy office environment, strong organisational skills and the ability to prioritise competing demands. Excellent communication skills and a proactive, flexible approach are essential to succeed in this varied and fast-paced role.
The successful candidate will provide administrative support to the Maintenance & Capital Sections of the Strategic & Planning Directorate. The successful candidate will be required to undertake a wide range of administrative duties including working on a busy Help Desk, ability to work on a variety of databases for data input, time sheet feedback and Oracle financial system, including all administrative duties associated with the role. The ability to transcribe minutes is also desirable for this post. Good communication skills, a good telephone manner, keyboard skills, and ability to work under pressure and as part of a team is essential.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency ’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
- We listen, learn, and improve
- We treat everyone with respect
- We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
