Job description
Character.com..... Whether your favourites are Paw Patrol or Peppa Pig, Harry Potter or Minecraft, Star Wars or Bluey, Character.com is the one-stop shop for all character-based clothing for kids and adults.
Our happy clothes inspire kids, small and big, to express their unique identity. Our mission is to produce clothes that kids feel comfortable wearing, both literally and in themselves, so that whenever they put on our clothing, they’re guaranteed to wear a smile!
Founded in 2009 and based in South Wales, we’re now turning over more than £50 million per year and sell our amazing clothes internationally.
We’re still founder-led but in 2021, we secured significant investment to accelerate our development; an exciting phase that we want you to be a part of as we build a team to take Character.com to the next level by being apart of our store openings.
So, what are we like to work for? Walk through the door and you’ll find a dynamic business with a family feel. A place that’s informal and inclusive, where people are empowered to succeed, work hard, have fun, and get the job done. It’s a culture that we’ve taken care to cultivate and one that we hope you’ll thrive in.
About you:
As MAT Cover Assistant Manager, at our Character.com Cwmbran store you’ll lead the store team at our new store in creating an impactful store environment and superior customer experience that drives commercial performance.
You’ll be calling upon all your skills to deliver continuous improvement, creating a
high performing team that is committed to the customer and a store that is a great
place to work, you will be forward thinking and strategic in order to maximise all
opportunities as they arise
Experienced required:
- Previous experience in a retail environment
- Excellent communication and relationship building skills
- Proven ability to lead an experienced and capable team
- Assistant Manager experience preferred but not essential
Customer Service
- Lead by example, mentor and train the team to develop their sales and service techniques
- Monitor and improve the sales levels delivered within the store
- Deal efficiently and effectively with any customer complaints
Management Duties
- Support the Store Manager in the delivery of the stores goals whilst complying with all Company policies and through delivering the highest of standards
- Develop relationships with Head Office colleagues in order to provide feedback on product performance
- Support with the ordering and management of stock where required
- Support with leading the store team, organising and delegating daily tasks
- Take all efforts to store minimises stock losses and store operating expenses
Other
- Support the team to maintain the highest standards of housekeeping and display within the department
- To be conversant with selling systems, cash and credit and exchange procedures.
- To maintain the highest standards of housekeeping and retail standards within the store
- To carry out any additional duties as directed by the Store Manager or Head Office
FULLY FLEX HOURS - must be available to work any hours between 08:00am - 18:00pm weekdays and Saturday (Sundays from 08:00am to 17:00pm).
Fixed Term Maternity Leave Cover from - August 2026 to August 2027
Pay: £25,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Store discount
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
