Overview
An exciting opportunity has arisen for an experienced Service Manager to join a growing business where you can truly make an impact.
This is a pivotal role at the heart of the organisation, where you will take ownership of service operations, driving efficiency, improving processes, and implementing meaningful change. You will play a key part in ensuring smooth day to day delivery while continuously enhancing performance and customer experience.
What you will be doing:
- Overseeing and coordinating day to day service operations
- Managing workloads, schedules, and performance to maximise efficiency
- Acting as a key link between teams to ensure seamless communicationIdentifying areas for improvement and implementing positive change
- Managing escalations and maintaining high customer service standards
About you:
Previous experience in a Service Manager, Operations, or Planning role
A confident decision maker who thrives in a fast paced environment
Proven ability to implement change and improve processes
Highly organised, resilient, and solutions focused
Strong communication skills with a customer first approach
The details:
Salary: £40,000 - £45,000
40 hours per week with flexibility
Office-based (must be available between 9am-5pm)
Based in Chelmsford
No on-site parking, but excellent public transport links nearby
A brilliant opportunity for someone looking to step into a role where they can influence operations, drive change, and be at the very heart of the business.
Pay: £40,000.00-£45,000.00 per year
Experience:
- Service Desk Manager: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
