Location: Leicester Head Office / hybrid working with UK travel as required
Contract: Full-time, permanent
Salary: Competitive, dependent on experience
About Fix Auto UK
Fix Auto UK is the UK’s leading franchised accident repair group, supporting insurers, fleet operators, corporate partners and franchisees through a national group of high-performing bodyshops. We are committed to delivering exceptional service, strong operational performance and long-term partnership value for our clients and our franchise partners.
The Opportunity
We are looking for a confident, commercially aware and relationship-led Client Relationship Manager to join our Client Relationships team. This is a key role within Fix Auto UK, responsible for developing and maintaining strong strategic partnerships with insurance, fleets and commercial clients while ensuring the group consistently delivers against agreed service standards and client expectations.
Acting as the primary point of contact for allocated clients, you will build trusted relationships, monitor performance, identify opportunities for improvement and support the delivery of client strategies that benefit Fix Auto UK, our franchise partners and the customers we collectively serve.
What You’ll Be Doing
- Acting as the relationship owner for a portfolio of key clients.
- Building strong, trusted and commercially focused relationships with client stakeholders.
- Understanding client objectives and aligning the group’s delivery to support their requirements.
- Monitoring client performance, service levels and agreed contractual measures.
- Analysing data to identify trends, risks, opportunities and areas for continuous improvement.
- Working collaboratively with franchisees, Regional Business Managers and internal teams to resolve issues and improve performance.
- Preparing and presenting client performance reports, reviews and business updates.
- Supporting client retention, growth opportunities, contract renewals and new client initiatives.
- Maintaining accurate client records, action plans and follow-up activity.
About You
- Experienced in client relationship management, account management, customer success, service delivery or a similar commercially focused role.
- A confident communicator who can build credibility with stakeholders at all levels.
- Commercially aware, with the ability to balance client expectations, operational delivery and business objectives.
- Comfortable using performance data to support decision-making and drive improvement.
- Highly organised, proactive and able to manage multiple priorities effectively.
- Collaborative in approach, with the ability to work across teams and influence positive outcomes.
- Professional, resilient and solutions-focused, particularly when managing challenging conversations or escalations.
- Experience within automotive, accident repair, insurance, fleet or franchised group environments would be advantageous.
Why Join Us?
This is an opportunity to play a meaningful role in strengthening client partnerships across the UK’s leading franchise accident repair group. You will work with experienced colleagues, engaged franchise partners and major industry clients, contributing directly to service excellence, commercial performance and the continued growth of Fix Auto UK.
What We Can Offer
- 25 days holiday (including bank holidays)
- Pension Scheme
- Medical Health Insurance Scheme
- Life Assurance Scheme
- Opportunities for career development and progression
- Access to hundreds of discounts through our Perks For Work Scheme
- Mental Health First Aid Training
How to Apply
If you are a data-led service delivery professional who enjoys improving operational performance through insight, relationships and clear action planning, we would like to hear from you.
Job Packs and further information can be requested by email to Chloe Wale, People Service Coordinator on [email protected] by no later than 5pm Friday 14 August 2026
Work Location: Hybrid remote in Leicester
