South Shields Marine School
Marine Customer Service Manager RTF2526-189
Permanent
35 hours per week
Professional Services Salary Scale SO2
Spine points 26 to 28
£32,535 to £34,453 per annum
We’re Hiring!
Marine Customer Service Manager
We are seeking a Marine Customer Service Manager to lead the Marine School’s administration and customer service function at Tyne Coast College.
Key Responsibilities:
To oversee and manage the Marine School customer service area and staff to ensure the highest standard of customer service is maintained at all times
Ensuring internal processes for the admission and enrolment of overseas students are updated in accordance with UKVI requirements
To motivate and develop designated staff to meet key performance targets for their designated areas of responsibility
What we're looking for:
Demonstrable experience of effective team management
A team player with a positive working attitude
Experience of working in a customer facing role
Why join us?
Work in a unique marine environment within a supportive team
36 days annual leave (inclusive of Bank Holidays) building to a maximum of 41 days after 5 years’ service
Free on-site parking
On site- catering facilities
Local Government Pension Scheme
Learning & Development opportunities
Closing date: Monday 3rd August
INDAD
Tyne Coast College comprises South Tyneside College, Tyne Metropolitan College and South Shields Marine School.
We offer a vast range of educational opportunities for those aged 14 to adults - including a wide range of employer-led vocational programmes, Apprenticeships, Higher Education and specialist maritime training.
Our portfolio is multi-award winning, with national accolades and a global outstanding reputation for maritime provision. The College has a high performing SEND provision which has been recognised nationally and is a regional specialist in teaching and learning for learners with SEN. The college was rated ‘Good’ by Ofsted in February 2024.
Tyne Coast College is the North East’s world leading maritime training provider and was awarded the Queens Anniversary Prize for its expertise in creating high-tech under and above water digital scenarios.
As a strong proactive voice in the north east we are passionate about providing a dynamic and diverse curriculum brimming with the essential academic and vocational skills’ training that enables students to progress on to their chosen careers.
Our motto for a bigger, better, stronger future for the region encapsulates our commitment to the region, the business sector and those living and working in the north east.
Recruiting high-calibre, professional staff with vocational credibility is at the core of our success. We are looking for dynamic and innovative individuals with a passion for achieving excellence through delivering a first class quality service at all times.
