Join a Growing Home Improvement Business
Are you highly organised, customer-focused, and looking for a role where you can make a genuine impact? We are seeking a Business Support Administrator to become an integral part of our friendly and ambitious team.
This is a varied and rewarding position where no two days are the same. You will play a key role in supporting multiple projects, maintaining excellent customer and supplier relationships, and ensuring the smooth day-to-day operation of the business. Applications are welcomed from candidates with or without digital marketing experience.
The Role
As Business Support Administrator, you will act as the central point of coordination for multiple projects, supporting customers and suppliers from initial enquiry through to project completion and aftercare.
Key Responsibilities
- Coordinate and support multiple projects simultaneously, ensuring all administrative processes run efficiently.
- Serve as the first point of contact for customer and supplier enquiries, delivering exceptional service at all times.
- Arrange and coordinate meetings, appointments, and follow-up communications.
- Accurately prepare quotations, contracts, budgets, and other essential customer documentation.
- Process supplier information; reconcile quotations, orders, deliveries and invoices, and maintain accurate records.
- Ensure compliance with data protection regulations and company procedures.
- Manage general office administration and maintain organised filing systems.
- Assist with the company's digital presence by creating content, managing social media platforms, and responding to online enquiries.
- Monitor and analyse social media performance, helping to develop strategies that increase engagement and brand awareness.
About You
The successful candidate will be:
- Highly organised with excellent attention to detail.
- A confident communicator with strong written and verbal skills.
- Able to manage multiple priorities while remaining calm and professional under pressure.
- Friendly, approachable, and committed to delivering outstanding customer service.
- A proactive problem-solver who can work independently and as part of a team.
- Flexible and adaptable, with a willingness to support the wider business when required.
Skills & Experience
Essential
- Previous experience in an administrative, customer service, or business support role.
- Excellent organisational, time management, and multitasking abilities.
- Strong IT skills, including Microsoft Word, Excel, and Outlook.
- Experience dealing directly with customers and suppliers.
- Understanding of confidentiality and data protection requirements.
Desirable
- Experience within the construction, home improvement, kitchens, bathrooms, windows, doors, or related industries.
- Experience managing social media accounts or supporting digital marketing activities.
- Knowledge of CRM systems and project management software.
What We Offer
- Full-time position (30–37.5 hours per week, depending on the successful candidate).
- Competitive salary based on experience.
- Company pension scheme.
- Free on-site parking.
- No weekend working.
- Ongoing training and development opportunities.
- The opportunity to work within a supportive and growing business where your contribution is genuinely valued.If you enjoy working with people, thrive in a fast-paced environment, and take pride in keeping things organised and running smoothly, we would love to hear from you.
Pay: £26,000.00-£29,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
