Working hours: Minimum of 35 hours per week, working a minimum of 40% across each month in the Territorial Headquarters, London, SE5 8FJ
Interview Date: 16th, 17th and 18th September 2026
Help deliver individual moments that matter
We are looking for a Supporter Services Engagement Coordinator to help deliver an excellent supporter experience by coordinating communications, monitoring service levels and supporting the smooth running of key operational processes like regular giving.
This is a role for someone who can keep work moving, recognise where pressure is building and help the team respond well when demand changes. You’ll lead by example, not afraid to support with processing, or supporter comms when needed, in the name of providing a great supporter experience and recognising the individual moments that matter.
Who we are
We are The Salvation Army’s Supporter Services team, part of a high-performing Fundraising Department. We are often the first point of contact for our supporters and take pride in offering a service that feels warm, personal and genuinely caring.
Every enquiry, donation or concern is an opportunity to make someone feel informed, valued and appreciated. We care about getting the detail right, but also about the human interaction behind each contact.
Could this be you
We’re looking for someone organised, practical and confident working in a busy team where priorities can change. You’ll bring empathy, judgement and attention to detail, helping the team stay focused on consistent service and positive supporter outcomes whilst supporting key operational functions that deliver vital income
What you will bring
You may have experience in supporter/customer services or operations. Most importantly, you’ll be someone who communicates clearly, understands process, builds positive relationships and is motivated by helping supporters receive the care, accuracy and responsiveness they deserve.
We are looking for a Supporter Services Engagement Coordinator to help deliver an excellent supporter experience by coordinating communications, monitoring service levels and supporting the smooth running of key operational processes like regular giving. Acting as a vital link between supporters and the organisation, you will coordinate communications, monitor service standards, oversee key operational processes and support the effective management of regular giving and donations.
You will take a proactive approach to identifying priorities, supporting colleagues during busy periods and helping the team adapt to changing demands. Whether responding to supporter enquiries, coordinating activities or improving processes, you will play an important role in ensuring every supporter feels valued, informed and appreciated.
This role is based at our modern office in Denmark Hill, South London, conveniently located just a short walk from Denmark Hill railway station, offering excellent transport connections across London and the surrounding areas. The office benefits from a range of local amenities, including nearby shops, supermarkets and high street services, with an on-site café attached to the building, providing a welcoming space to relax and connect with colleagues.
Key responsibilities:
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Deliver a high-quality supporter experience by ensuring enquiries are handled professionally, accurately and within agreed service standards.
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Coordinate supporter communications across a variety of channels, including telephone, email and written correspondence, ensuring every interaction is warm, engaging and responsive.
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Support the administration and processing of donations, regular giving, Gift Aid and other fundraising activities, maintaining high levels of accuracy and confidentiality.
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Build positive relationships with supporters, responding to enquiries, resolving issues and ensuring supporters feel valued and appreciated.
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Work collaboratively with colleagues across the Fundraising Department and wider organisation
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Assist in the development and continuous improvement of processes, helping to enhance efficiency and deliver excellent supporter service.
The successful candidate will demonstrate:
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You may have experience in supporter services, customer service, fundraising administration or operational coordination.
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You will be highly organised, adaptable and committed to delivering excellent service.
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Strong communication skills, attention to detail and the ability to build positive relationships, you will help ensure supporters receive the care, accuracy and responsiveness they deserve.
In order to complete your application please download and read the job profile and any other attachments.
