Position Title : Café Assistant
Location: Café Neuro. Buckfastleigh
Responsible for: assisting the Café Leader in the provision of Café Neuro activities
Responsible to: Social Enterprise Manager
Principle Objective
· To assist in the day to day operation of Cafe Neuro as part of the Social Enterprise.
Subject to Clear DBS check. Barista and Cafe experience essential.
Main Responsibilities:
· Maintaining food safety standards
· Maintaining hygiene standards including cleanliness in kitchen and café area.
· Maintaining records – Safer Food Better Business
· Serving customers - Ensuring excellent customer service, greeting, taking orders accurately, handle any complaints professionally.
· Preparing and serving drinks and food to customers including operating coffee machine)
· Food preparation – preparing hot and cold food (simple menu)
· Handling both cash and card payments using EPOS system for all sales (training provided for specific system)
· Actively involve and support trainees/volunteers in the café tasks
· Maintaining health and safety of the environment, including COSHH, report and record any concerns
· Maintain the health and safety of individuals working and visiting the café, report and record any concerns
· In absence of Cafe Leader will advise manager of stock requirements
Participate in the opportunities provided for training and development
· Participate in regular supervisions: to receive support, increase knowledge, identify training needs, evaluate work performance, aid and assess professional development.
· Participate in an annual appraisal co-ordinated by your line manager.
· Attend staff development programmes, training courses, seminars and workshops as required.
Work within, and promote, the policies and procedures of Camphill Devon
· Be aware of and follow the policies and procedures.
· Maintain confidentiality about people we support, staff and the Company as a whole.
· Promote equality of opportunity and a respect for diversity.
Be an active member of the team
· Help cover the work of the team, during absence, vacancies, or when a colleague is under pressure.
· Participate in and contribute to team meetings.
· Be supportive, respectful and empathic to people we support, colleagues and customers.
Any other duties
· Undertake any duties consistent with the overall purpose of the post as directed by the Social Enterprise manager or the Workshop Manager.
Personal specifications:
Qualities: Willing to learn, take instructions and work under own initiative Excellent Customer services skills, Efficient reliable and flexible
Experience: Working in a catering / hospitality environment. General catering duties , including food preparation and cooking.
Skills: Ability to multitask, good mental arithmetic for handling cash, and strong communication skills, IT skills
Knowledge. Health and hygiene requirements in relation to food preparation, storage and cooking. Food allergens and handling Stock rotation and expiry dates. Operational duties within a cafe/catering environment. Safe operation of kitchen tools and equipment.
Attitude: An enthusiastic, friendly, and professional demeanour is required.
Flexibility: There will be times when you will be asked to help with events outside regular working hours. This can be negotiated as time in lieu or additional pay.
Understanding and willingness to support people with learning disability in the Cafe: Desirable experience supporting people with learning disability as this will be an integral part of the purpose of the Café. Training will also be provided.
Pay: £12.71 per hour
Expected hours: 20.0 per week
Work Location: In person
