Receptionist
Sub Division: Facilities Management
Location: Merthyr Tudful, CF48 1UZ
Contract Type: Permanent
Hours: Part Time - 24 hours - Monday to Friday
Creating and maintaining great places to live and work delivered by excellent people who care…
Purpose of Role
We are seeking a professional, organised, and customer-focused Receptionist to support the smooth operation of our Facilities Management service.
As the first point of contact for staff, visitors, and external stakeholders, you will play a key role in creating a positive and welcoming environment while ensuring an efficient and professional front-of-house service.
Job Description
The responsibilities of this role may vary depending on the nature of the account, customer requirements, and site operations. Core duties will focus on managing enquiries, handling telephone communications, greeting visitors, and providing an effective point of contact for management teams and site operations.
This role requires someone who can work independently within established procedures, manage varied tasks effectively, and demonstrate a strong understanding of administrative and customer service processes. Professional presentation, excellent interpersonal skills, and a proactive approach are essential.
Responsibilities
- Meet and greet visitors in a professional and welcoming manner and issue visitor passes where required
- Manage incoming calls, enquiries, and direct communications appropriately
- Provide administrative support to management teams as required
- Organise and maintain reception rotas and arrange cover where necessary
- Create and maintain spreadsheets and records to support operational and security functions
- Order and manage stationery and office supplies
- Ensure compliance with VINCI Facilities systems, procedures, and Health & Safety requirements
- Support the delivery of an efficient and professional reception service at all times
Essential Qualifications/Skills
- Fluent Welsh speaker (essential)
- IT literate with a good working knowledge of Microsoft Office applications
- Strong communication and customer service skills
- Friendly, approachable, and professional manner
- Strong organisational skills with the ability to prioritise workload
- Ability to work independently and use initiative
VINCI Group Purpose -We are a private-sector group operating in the public interest. Our purpose is to finance, design, build and manage facilities for use by businesses, communities and individuals. The heart of our identity is the core principle of the workplace - trust, respect, and mutual assistance, putting people before systems at the same time encouraging individual initiative and teamwork..
Our Vision is to be the preferred construction and facilities partner for our clients and to be the benchmark against which our competitors are measured..
In return for your hard work we offer additional training and development, 20 days holiday (+ bank holidays), generous pension contribution, plus access to our Vinci Hub containing benefits, services and discounts which you can access..
We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential..
Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
Work Location: In person
