Company Overview
Our Botley Service Station is a well-established chain of convenience stores operating across the county. Committed to serving local communities, Botley Services values quality service, community engagement, and operational excellence.
Summary
We are seeking a Customer Service Assistant to join our team at Botley . In this role, you will be essential in providing exceptional service to our customers, ensuring their shopping experience is positive and efficient. This position offers an opportunity to be a vital part of our community-focused retail environment.
Responsibilities
- Greet customers warmly and assist with their inquiries.
- Handle transactions accurately using the point-of-sale system.
- Maintain a clean and organized store environment.
- Provide multilingual support to accommodate diverse customer needs.
- Upsell products to enhance customer satisfaction and store sales.
- Manage phone inquiries with professionalism and courtesy.
- Support stock management and inventory checks as needed.
- Collaborate with team members to ensure smooth store operations.
- Qualifications
- Proven experience in customer service or retail roles.
- Excellent communication skills in English; multilingual abilities are a plus.
- Strong phone etiquette and interpersonal skills.
- Ability to handle multiple tasks efficiently.
- Friendly, approachable, and customer-focused attitude.
- Basic data entry skills.
- Knowledge of upselling techniques is advantageous.
- Ability to work well within a team environment.
- Call-To-Action
If you’re passionate about delivering outstanding customer service and want to be part of a dynamic team, we’d love to hear from you. Join us at Botley Services and help create memorable shopping experiences for our community.
Pay: £12.80 per hour
Work Location: In person
