Support North Northants (SNN)
£30,907 per annum | 37 hours per week | Kettering & Corby (hybrid, base: Wellingborough) | Fixed term to June 2027 (extension planned to March 2029)
Support North Northants is a VCSE-led community wellbeing service. Our motto is simple: we don't give up on people. We bring together voluntary, statutory and private sector partners to ensure vulnerable people get the right support, first time — and only have to tell their story once.
Leading our busy Single Point of Access (SPA) team, you'll play a key role in transforming how people access support. This is a fast-paced role requiring timely decisions, referral allocation and day-to-day leadership of SPA Officers. Working closely with the Team Leader, you'll oversee the operation of the VCSE-led Community Front Door.
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Leading and coordinating day-to-day operation of the Single Point of Access
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Carrying out person-centred, holistic conversations by phone or in person
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Developing outcomes-focused support plans and providing practical support
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Allocating cases and prioritising urgent or high-risk referrals
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Monitoring demand and capacity, escalating concerns as needed
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Acting as first point of contact for complex, urgent or sensitive referrals
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Identifying and escalating safeguarding concerns
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Providing line management, supervision and support to SPA Officers
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Several years' experience in a casework-style role, ideally with line management (or ready for your first step into managing others)
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Experience triaging referrals, assessing need and allocating workloads
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Ability to thrive in a fast-paced environment and make timely decisions
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Sound understanding of safeguarding, risk management and professional boundaries
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Experience building partnerships across NHS, local authorities and voluntary organisations
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Strong organisational skills and confidence providing guidance and constructive challenge
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Committed to EDI and trauma-informed practice
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Confident with Microsoft Office and case management systems
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Full driving licence and access to a vehicle (essential)
